2018 Winners & Runners Up

Infrastructure Project of the Year
Genting Casino deploys Scale Computing across its UK sites in a move to meet distributed enterprise demands. The leading casino chain plans to roll out the deployment of the HC3 platform across its 42 sites, enabling simplified management, IT resiliency and high performance. Scale Computing

Scale Computing and Genting Casinos – what is novel about the innovation Scale Computing is changing the way IT runs from the ground up. Its hyperconverged technology integrates storage, servers and virtualisation/data protection/data replication software into an all-in-one appliance-based system that is scalable, self-healing and as easy to manage as a single server. Designed to dramatically reduce management time, the HC3 platform saves organisations time and money. In addition, Scale Computing is innovating in the data centre space by developing a technology that enables edge computing, allowing organisations to cater to needs now and into the future. Scale Computing delivers a unique and innovative solution that is transforming data centre management. Unlike other solutions in the market, Scale Computing’s offering requires no external licencing fees or training  it is designed with simplicity at its core and is based on the KVM hypervisor. As a result, Scale Computing offers a price point that rivals any other hyperconverged infrastructure (HCI) vendor. Jason Green, Senior Systems Engineer at Genting Casinos explained, “Scale Computing offers a competitive price and delivers value for money. We looked at other HCI vendors but they couldn’t deliver on our price point. With Scale Computing we have a great product with a company that we trust.” Genting Casino has chosen Scale Computing’s HC3 platform for edge deployment across 23 sites and will be continuing expansion across its remaining 19 sites. Green noted, “We wanted to modernise our IT environment, but it was essential that any new platform could cater to our multiple site demands. We embarked on a project to replace the existing IT hardware, but for us it wasn’t about storage or capacity. We wanted a platform that would simplify management, and offer high performance and resilience. Hyperconvergence seemed like a natural fit, and we knew this was the way forward.” How Scale Computing is breaking conventions with unique sales propositions Standing out from competitors, Scale Computing’s leading edge hyperconverged technology is designed to dramatically reduce the complexity of virtualisation, saving customers both time and money. The platform is also uniquely designed to help the distributed enterprise as demonstrated through its recent work with Genting Casino. Key distinguishing features and benefits include: No licencing costs Unlike other products in the market, the HC3 platform does not require any additional costs or licencing fees, helping customers to lower their IT costs and reinvest in other technologies. Green added, “Scale Computing was a perfect fit and after looking into the product we realised we could do a lot more than we originally thought. In terms of price point it was perfect and we have great value for money, with a product that we can trust.” Simplicity – no training or certification No dedicated training or certification is required. The solution can also be installed quickly, with most users up and running within an hour of receiving the system. The HC3 solution is designed with simplicity at its core. Green added, “Any training or certification would not have been an option for us. With 42 sites, this would have taken up a lot of resources, pulling away valuable team members. We needed a solution that would be quick and easy to set up, and implement, and Scale Computing ticked these boxes. “Scale Computing has helped us to free up time in a lot of ways. We have limited on-site technical staff and their time is valuable. Rather than managing the underlining IT, it is all automated with Scale Computing, helping us to drive business value elsewhere.” Availability Based on simplicity of design, HC3 is inherently more stable and more highly available than traditional virtualisation solutions. Redundancy, high availability, and resiliency are built into HC3 in every way, including the option of disaster recovery as a service. With HC3, both planned and unplanned downtime can be virtually eliminated, promoting more confidence amongst customers. Scalability The HC3 cluster also offers customers the ability to scale out, so organisations can add capacity as and when needed, helping them to plan IT budgets. With scale-out architecture, businesses can grow on demand as users add capacity when required, eliminating the need to overprovision and pay upfront for resources not yet being used. The HC3 solution intelligently identifies where the most resources are available and allocates VMs to those nodes. The growth of a business can be unpredictable, but with the HC3 platform organisations no longer have to play the guessing game or attempt to forecast for the unknown when it comes to IT expenditures. Key benefits include: • Scale-out architecture – capacity can be added as and when needed • Fast and easy to expand, no downtime required • No additional licensing required – No “V Tax” • Fully self-healing • Automatic failover for node failures • All VMs created on HC3 are Highly Available • Simple and easy to use – can be installed in less than an hour and new VMs can be deployed within minutes • A data centre in a box at the fraction of the cost How is Scale Computing helping customers? Scale Computing is working with customers globally with its HC3 solution being deployed by more than 2,500 organisations. HC3 is ideal for businesses of all size across a range of verticals including education, manufacturing, retail and financial services. Their innovations have not only made highly available, scalable and reliable computing systems accessible for nearly any size implementation including small and midsize organizations, but have proved a perfect fit for edge computing use cases. Genting Casino mentioned above is a prime example. Benefits they have experienced include: • Simplified IT management • No additional licensing fees to pay • Added IT resilience with snapshot and cloning features • Business continuity • Centralised IT system with the ability to manage remote sites • Rapid deployment and improved storage efficiency • Improved performance • Flexible scalability Scale Computing has more than 400 case studies across different sources including TechValidate, TrustRadius, Gartner Peer Insights, Spiceworks, and the Scale Computing website.

Storage Project of the Year
Excelero NVMesh™ enables teuto.net to achieve exceptional performance with low-latency block storage for OpenStack cloud Excelero

Teuto.net, a German service provider that leads through innovation, offers a popular OpenStack service – teutoStack – that combines public and private cloud as well as hosted Kubernetes (containers). Customers choose teutoStack for a variety of workloads and the company is experiencing significant growth potential in areas such as analytics, machine learning and AI, where demanding databases require storage to match. While Ceph is a popular and versatile storage solution for OpenStack, its performance was unable to meet the demands of these challenging workloads and teuto had to look for an alternative. After investigating several options, teuto selected Excelero NVMesh for its low-latency, high-performance block storage tier. Besides its unique RDMA-based, NVMe-sharing technology which provides applications with the full performance of underlying storage without adding latency, teuto was drawn to the software-only, hardware-agnostic approach. TeutoStack Cloud runs NVMesh on SuperMicro servers from Boston Limited along with Mellanox SN2100 Ethernet Storage Fabric switches and Mellanox ConnectX-4 and ConnectX-5 NICs running 2x25Gb Ethernet to each client node. The cloud service uses OpenStack Cinder to manage storage media through the NVMesh Cinder driver. With both Mellanox’ and Excelero’s support for Ubuntu operating system, Teuto enjoys an all-Linux implementation for easy integrated orchestration and monitoring. As Teuto is very much a Linux shop, it was key to provide the solution on the platform of their choice, where the engineers’ expertise lies. This solution delivered uncompromised performance for all applications, including 8,000 IOPS per VM for its teutoStack private cloud offering, compared to 400 IOPS per VM with Ceph. In addition, due to its design Ceph typically runs at higher latencies of up to 2.5 milliseconds - latency which degrades IOPS performance, especially at low queue lengths. Excelero achieved 10x lower IO latency - around 250 microseconds - through all layers in the VMs. The deployment has allowed teuto to drive growth in analytics, machine learning and AI, where demanding databases require high-speed, reliable storage performance that enables end users in these ground-breaking spaces to maximise the value of their data. Excelero NVMesh is a software-defined storage platform that enables customers to design scale-out block storage infrastructures for the most demanding applications, such as OpenStack databases and VMs. It supports legacy enterprise SQL databases, but also more modern NoSQL and distributed database platforms. With NVMe flash, it is not possible to level out utilisation across an entire infrastructure, and this can result in NVMe capacity and performance waste. However, NVMesh addresses this limitation through 'Elastic NVMe', a distributed block layer which allows any application to utilise pooled NVMe storage devices across a network at local speeds and latencies. Distributed NVMe storage resources are pooled with the ability to create arbitrary, dynamic block volumes that can be utilised by any host running the NVMesh block client. These virtual volumes can be striped, mirrored or both while enjoying centralised management, monitoring and administration. By deploying NVMe in a distributed architecture like NVMesh, end users typically increase their utilisation from 25% to a highly impressive estimated 85% in early deployment, optimising the ROI of their NVMe investments. NVMesh gives customers full freedom in terms of architectural design. Applications benefit from the latency, throughput and IOPS of a local NVMe device, as well as centralised, redundant storage at the same time. NVMesh also enables ubiquitous volume attachment and allows users to mount databases and boot VMs on any server at any time. Deployed as a virtual, distributed non-volatile array, Excelero’s NVMesh supports both converged and disaggregated architectures. Excelero has forged successful partnerships with companies such as Boston Limited and Mellanox, which simplifies the implementation process for customers like teuto.

IT Security Project of the Year
Internal Segmentation and Perimeter Security & BC Solution Advatek UK Ltd

We have designed and deployed a state of the art security, networking and business continuity solution for a global construction company that operates in over 50 countries around the world. This was a 6-month project with a total value of £880k + VAT. The project has been a great success from the client’s perspective and it has been transformational for them as a business. • The solution is based on a full implementation of the Fortinet Security Fabric and includes a full re-design of their entire perimeter security network across all global offices • We have deployed 6 pairs of new high availability Fortinet Next Generation Firewalls. As well as providing resilience in terms of load balancing of Internet connectivity, the solution gives them a host of new security services including – Gateway Malware Protection / IPS / Application Control / Web Filtering / E Mail Security / Secure Remote Access etc • We have also replaced an out of date endpoint security solution with an integrated FortiClient Solution on over 1,200 machines forming part of the all-inclusive fabric • We have replaced an underperforming global MPLS network with a new secure SD WAN solution • We have deployed a new switching infrastructure for all global local networks based on a design that provides internal segmentation between VLANs as well as Users and Servers / Applications – all traffic flows are inspected for malware and intrusion detection. Any possible future outbreaks are limited to very small network segments • We have also deployed a state of the art global zero-day protection sandboxing solution using FortiSandbox which quarantines and executes any suspicious files in a safe environment before potential release. Again, this forms part of the security fabric • We have provided new switching throughout their 3-global data centre to provide a faster and more reliable back bone. • We have implemented Multi Factor Authentication using SafeNet’s Cloud based SAS solution reducing risks around their user’s credentials being compromised • We have provided a redesign of all their virtual platforms • We have deployed Veeam Backup and Replication within their 3 global datacentres following the 3-2-1 rule for data integrity, giving them greater ability to recover from any potential outages with in a very short time frame • All backups are stored on local hardware deduplication devices and are off sited to the Advatek Cloud for safety • We are also providing cloud-based DR as a service to give them an alternative infrastructure to restore to in the event of a global disaster • As you can see it’s a very comprehensive solution and it supported as part of a managed service from Advatek - They receive monthly reports which cover key areas of their IT environment. With network analysers they can now see detailed information about resource usage, threats and vulnerabilities as well as many other pieces of information which they previously never had access to • We are following ITIL standards with change control being a key strategy going forward to reduce unnecessary changes to the system. Why are Advatek different - Why would a client buy a certain service from us over a competitor? the answer for us is simple – We have huge amounts of credibility and knowledge around security but more importantly it’s about Passion for Excellence, going beyond what a client expects of us and taking an approach that is 100% centric around them. We hope that you will consider this request favourably!

Digitalisation Project of the Year
Node4 Node4

Node4, a cloud, data centre and communications management company, offers a range of products and services as a managed services provider (MSP), including colocation, managed hosting, cloud infrastructure and associated services. The company owns three UK data centres, including full ownership of the infrastructure and operating systems, ensuring that customers receive the highest level of care and commitment, as well as benefitting from a cloud infrastructure platform that has been built and designed uniquely by Node4. The company’s recent upgrade to using innovative dense wavelength division multiplexing (DWDM) technology and its openly flexible private cloud platform together provide customers with fully hybrid business solutions that are faster and more efficient than ever before. A further investment of approximately £1 million across three new customer-facing systems, including ServiceNow, also demonstrates Node4’s dedication to its customers. One customer that has recently benefitted from the services in Node4’s MSP offering is Forest Holidays, a luxury woodland holiday provider in the UK. The company needed a new MSP to help with its plans to double in size by 2020, and Node4 was the perfect provider to move to. Please find further information about this customer case study in the attached document. Node4 is a cloud, data centre and communications management company that has grown to be one of the UK’s most innovative cloud providers with a current turnover of £40m. Originally providing infrastructure as a Cisco partner, Node4 now offers a range of products and services, including colocation, managed hosting, cloud infrastructure, and hosted unified communications. Node4’s UK data centres Node4 owns three UK data centres, with wholly owned infrastructure and operating systems. Uniquely for an MSP, Node4 is therefore able to manage every service from beginning to end, all from the security of its own data centres. This also ensures that Node4 is not reliant on third party companies to deliver any services to its customers – everything is within the company’s own control. Its innovative systems include a cloud infrastructure platform designed and built by Node4, meaning customers benefit from virtualisation, storage, and backup platforms, all with enterprise grade resiliency, redundancy and reliability. The location of these centres is also advantageous – based in the UK, Node4 is able to offer excellent data speeds, enabling customers’ infrastructure to function quicker, and it also helps meet requirements of the new GDPR. Customers can be confident that Node4 is complying with this new regulation, along with multiple others covering a variety of industries, including healthcare and finance. Node4’s data centres are connected using its national fibre network, which was recently upgraded with a multi-million-pound installation of dense wavelength division multiplexing (DWDM). With this technology, data from different sources is combined onto one optical fibre, but each signal remains distinct on its own light wavelength. This allows for up to 80 wavelengths – and therefore 80 individual data channels – to be transmitted on a single optical fibre, hugely increasing efficiency in comparison with MSPs that have yet to adopt the DWDM technology. Node4’s cloud platform Node4 breaks conventions through providing cloud services to customers that would have often previously only worked with on-premise systems. For cloud transformation journeys, Node4’s ownership of the service level agreements (SLAs) and end-to-end infrastructure is powerful; it gives partners and customers control, visibility, and better service levels. With Node4, customers can utilise colocation or convert to a hybrid cloud environment, all with the required backup and disaster recovery. Using the Node4 network can also allow customers to extend out to the public cloud, helping to complete the journey to Office 365, Azure or AWS, for example. The company’s wholly owned services gateway enables the entire digital transformation journey, from traditional on-prem through to the public cloud. Customer experience Node4 recognises the need for intimacy with customers of every size and maintains a high level of expertise to position its staff as trusted advisors, fitting solutions to each individual customer. A significant investment of circa £1 million across three new customer-facing systems – Service Now, Science Logic and Pager to Duty – also demonstrates Node4’s customer dedication. As a result of this, Node4 holds a Net Promoter Score (NPS) of +42 (up +3 from FY 2017-18). NPS measures customer satisfaction and can be used to predict business growth. With a minimum of -100 and a maximum of +100, Node4’s score of +42 emphasises the loyalty and good experience of its customers. One such customer that has recently benefitted from Node4’s excellent services and products is Forest Holidays, a company offering woodland holidays across ten exclusive UK locations. The company required an MSP to optimise its customer service and engagement as well as to help generate further revenue through providing the ability to scale, and chose Node4 resolve this.

Cloud Project of the Year
Six Degrees Cloud Project of the Year Entry Six Degrees

AvantiGas, the UK arm of an international supplier of liquefied petroleum gases (LPG), worked with Six Degrees on implementing a multi-cloud platform. The platform delivers security, hosting, and voice and data services to streamline delivery operations in the UK, and it is currently being rolled out across Europe. By consolidating its IT infrastructure, this leading energy supplier has achieved a reduction in IT operation costs whilst enabling it to deliver faster, more consistent, and higher quality services across the UK and Europe. As a prominent energy supplier, AvantiGas’ core aim is to provide a consistent, professional, and safe service to all of its business and residential customers via its network of distribution centres. All services, support care, and products are underpinned by the company’s IT infrastructure, making it crucial that IT systems remain available 24/7, without compromise. AvantiGas was looking for a true technology partner to provide advice and support, and to guide them through a complex IT landscape and create bespoke solutions suited to its requirements. As an acquisitive company, being able to speed up the integration process was key to enabling a quicker return on investment – a driving factor for the business’s digital transformation. The scale and geographical diversity of the solution meant that this would be a challenging solution deployment with a long on-boarding process. The multi-cloud solution Six Degrees devised consists of four main components: managed workspace, managed hosting, voice and data, and security, all deployed across Six Degrees’ data centres and the Microsoft Azure platform. Within these four components, Six Degrees supplies and manages disaster recovery and backup, voice over IP, licensing, communications, migration services, and interconnections between the Azure and Six Degrees data centre platforms. The solution is designed to enable AvantiGas to focus on its core competencies of distributing, storing, and transporting products and services rather than managing IT. What makes the multi-cloud solution novel is the way in which a unified service is delivered over both Six Degrees and Microsoft data centre platforms. Regardless of the underlying infrastructure, it is essential that AvantiGas and its customers receive a consistent, consolidated service at all times. This service is tailored for local sites through utilising Microsoft Azure’s global reach. For compliance, control, and peace of mind, AvantiGas locations throughout Europe are served by systems hosted in secure Microsoft data centres that are geographically close; a key requirement for AvantiGas, which requires design and deployment that goes beyond that which is required for conventional hosting setups. An integral part of the solution is the Six Degrees helpdesk. AvantiGas does not have any large IT teams in the EU, instead relying on the Six Degrees helpdesk to support the whole environment, monitor it, and ensure that backup and connectivity remains constant. As well as maintaining this constant support, Six Degrees have implemented a monthly helpdesk meeting for AvantiGas; a way of keeping in touch and running over any existing support tickets to ensure that everything remains on track and on time. This service management wrap-around elevates the Six Degrees solution above marginal developments, springboarding AvantiGas’ digital transformation and driving revenue growth. As the on-boarding process continues across Europe, AvantiGas and Six Degrees are successfully consolidating all IT operations and infrastructures. Building a unified platform base from where AvantiGas’ common technologies can operate has created, and continues to create, efficiencies across the business. Streamlining operations is a big step in enabling the business to achieve its goal of delivering faster, more consistent, and higher quality services to its customers. Six Degrees’ solutions provide AvantiGas with multiple benefits, including: • Consolidated IT infrastructure that is high performing, consistent, and reliable; • Data that is properly stored, managed, and protected in Six Degrees data centres and the Microsoft Azure platform; • A common platform with common technology standards and policies; • Unified service levels to customers across Europe; • A predictable pricing model.

Excellence in Service Award
Channel Excellence: The Park Place Difference Park Place Technologies

Please explain in detail the excellence in Channel Service nomination. Please include in your entry, answers to the following questions: What, exactly, is novel about the product / process or innovation? To our channel partners, Park Place Technologies offers the reselling opportunity of our full portfolio of Third Party Maintenance (TPM) services to their end users. This is typically a very high margin offering for our channel partners. This is unique for a couple of reasons; firstly, when a channel partner chooses to work with Park Place Technologies, we place the emphasis on a full two-way partnership and communication with the channel partner, as opposed to just being part of a transaction or an introducer. We fully believe that a partnership with our channel partners should be meaningful and nurtured so that we become their trusted go-to-market partner for all of their third-party maintenance services. With this in mind, and secondly; we take the time to fully onboard our channel partners. Our partners are offered a light training from their account manager to bring them up to speed on our practices and exact offerings. The designated Park Place Technologies account manager will then work with them, on a longer term basis, to ensure solutions are accurate for each end user. They always have full access to our wide range of marketing literature for the full range of services which we provide and we also empower our channel partners to make full use of our channel reps who always readily available, and we often work with our channel partners to offer and provide briefing sessions on new services and product as well as get involved with them during the sales process with their end user, if necessary. We empower our channel partners to essentially become an extension of the Park Place Technologies family by providing them will all the necessary company and industry news, trends and insights. The channel is extremely important to our business; Park Place Technologies, enabling us to vastly expand our opportunity to support a strong ecosystem of partners. With a strong channel base already developed for the provision of TPM services for the data centre, we continue to support resellers by expanding their own portfolio with services that complement their strategy and focus areas for growth. How does the product or process break with conventional ideas or processes in its field? We know our customers don’t have time for downtime. So, at Park Place Technologies we’re committed to always being there for our channel partners and their end-user customers with a responsive, collaborative and accountable team of experts, whatever our channel partners and their customers need, wherever they need it. Perhaps uniquely, even if the requirement is not under contract, we will fix it, then address the coverage later. That’s a rare approach that clearly differentiates Park Place Technologies from any other channel offering and channel partner in the marketplace today. Also, we are proud to provide our channel partners with access to ParkView, our revolutionary new remote service that proactively detects equipment hardware faults 24/7 across storage, server, and networking products that are maintained by Park Place Technologies. The related alerts are then securely transmitted to Park Place Technologies’ technical operations, enabling more timely and accurate failure diagnosis, part identification, and necessary repair actions. No other TPM offers this service, let alone provide this to the channel. Like the “tortoise and the hare” our customers are innovating at different paces. As customer needs evolve, Park Place needs to be ahead of our customers to ensure that service needs can be met when they are requested. Our focus is always on ensuring we design and deliver a service aligned to a channel partner’s need to meet their end-user customer’s business, legal, compliance and IT requirements. This is achieved from the commencement of the engagement by utilising established processes to understand a channel partner’s business (model, strategy, industry specific and unique challenges, technological landscape & constraints, commercial position). This focus differentiates Park Place Technologies from the market. How does it go beyond marginal improvements on something that already exists? Our channel partners, both existing have and continue to benefit from a broader range of services, more competitive pricing, more flexible SLAs and an enhanced service delivery as a result of our global footprint. How do customers benefit from the product / process or innovation? Through the provision of relationship management and communications we feel that our channel partners and the wider end-user benefit greatly from our communications, insights and thought leadership. From channel rep battlecards to enable channel reps to sell Park Place services to their end-user customer base, to quarterly newsletters highlighting the very latest information in service delivery, new OEMs and models we can maintain and support, we have become the go-to TPM provider for data centre hardware support and maintenance for storage, servers and networking hardware equipment. With more and more channel partners choosing and wanting to work with Park Place Technologies, we see this as an opportunity to deliver an even greater pricing and service experience to our customers, in a challenging and competitive landscape. Where we seek to differentiate ourselves within the channel, is not necessarily in what we provide but how we provide it and why a customer or channel partner would work with Park Place Technologies – resulting in a 97% customer satisfaction rating.

Vendor Channel Program of the Year
Delivering value with Pure Storage’s exclusive channel programme Pure Storage

Since 2009, Pure Storage’s market-leading all-flash data platform has been revolutionising how organisations put their data to work, and how partners sell storage into these businesses. Pure Storage was founded as a 100% channel-focused company and as a result all these customers and others have delivered significant revenues to Pure’s exclusive partner base. Pure’s programme isn’t focused on quantity of partners, but quality ones who share Pure’s vision of the future, the data-centric architecture. The concept is simple: tomorrow’s architecture will be centered around a broadly-shared set of data services, which enable data to be freely shared by traditional and new web scale applications. With the rise of machine learning and artificial intelligence technologies, data has shifted from informational asset to the core of innovation. It’s no longer enough to just be data-driven – organisations must be data-centric. Modern organisations operate in a world of rapidly evolving applications, where future success is predicated on deriving intelligence from data to achieve competitive advantage and growth. This requires a modern foundation purpose-built to optimally store, share, and ultimately analyse data in a multi-cloud world. An exclusive programme Pure’s exclusive channel programme includes a small number of partners in the UK/EMEA who share this vision and want to invest in helping customers put their data to work. In May, Pure announced changes to the programme, designed to further simplify it and increase opportunities for partners to build their business around Pure’s ground-breaking technology. Its technology is developed future-focused, ensuring recurring revenues for partners. The channel needs to enable customers to extract value and insights from the mountain of data they hold. Pure delivers this with best in class storage purpose-built for modern workloads and challenges, and a future proof data centric architecture. "Pure Storage's continued technology and business innovation are an example of its commitment to providing an advantage to their partners,” said Steve White, IDC Program Vice President, Channels and Alliances. “These new enhancements to the Pure Partner Programme are another example of this commitment and are going to provide real value and support for Pure's partners. This programme is comprehensive and will incentivise partners to lead with Pure Storage.” The 100 percent channel business model has always been a driver behind Pure’s datacentre innovations and the partner programme. Pure has made strategic investments in the tools and resources needed to achieve a programme that attracts, enables and retains the right kind of partners. As a result, all employees are 100 percent channel focused. Even when a customer comes to Pure directly it always looks at how to incorporate a channel partner to increase value for its customers and empower its partners. Delivering value Although the programme delivers everything a channel partner would expect from training and support to new certifications and incentives, the value to the channel is just as much about the innovative technology. For Pure, it is about driving value for customers with differentiated technology that benefits its partners. Pure Storage enables partners to win new lines of business, and due to Pure’s innovative technology, they are able to enter new industries. “We have been a Pure partner for seven years and have been very successful in going to market together. The technology resonates fantastically well with our customer base and delivers valuable outcomes,” said Bill McGloin, Chief Technologist for Information, Computacenter. Upgrades as standard = customer retention Partners are also able to increase recurring revenues through Pure’s Evergreen Storage Service. All of Pure Storage’s products come with the Evergreen subscription model. With Evergreen, customers can buy their storage once through partners, and upgrade it as needed, all without disruption, and without rebuying any terabytes they already own. The Evergreen Storage Subscription expedites the upgrade process for customers rather than following the typical four-to-five year refresh. Customers continually get the latest technology and consequently partners see more retention in their business. “The Evergreen Storage programme isn’t just a great customer service model, it’s a feat of engineering,” said Matt Harris, Head of IT for the Mercedes AMG Petronas Motorsport. “Pure has eliminated the most painful part of storage purchase and maintenance with arrays that were architected for the era of flash, cloud and machine learning. Pure has designed its arrays to easily integrate new features, capabilities and technologies – like NVMe – so that the benefits are passed along to our drivers immediately instead of several years down the line.” Pure has designed its technology to fit this model by delivering a cloud like experience for on-premise. As a result, customers increase spend with partners, driving Pure’s year-on-year growth in the UK. In most cases partners will sell Pure on the back of one specific challenge or use case. As a result of this experience, within 12 months on average, the partner increases its scope within the business and doubles the revenue coming from the customer. Changing perceptions with Proact Proact delivers hundreds of storage transformation projects each year, managing over 100PB of customers’ data. The company strategy is to continue to challenge new entrants in the market and deliver cost effective, agile and innovative solutions for its customers. The partnership with Pure, which began in 2014, has enabled Proact to do just that and to open up opportunities across new and existing customers. “The fact that Pure compliments areas of the Proact strategy has made the decision to partner with the company a simple one. The partnership has developed over time and has allowed for a consistent engagement model and has supported the growth of the business. When Pure introduced the all-flash storage platform it changed the perceptions of storage. With the latest expansion into NVMe, it again shows it is ahead of the curve. Partnering with Pure delivers value to our business, and particularly our managed services portfolio” said Martin Thompson, Acting Managing Director, Proact. As a result of Pure’s constant innovation, Proact has seen a 97% growth in Pure business over the previous year. As the Pure partner programme is about empowering partners and developing a mutually beneficial relationship, both Pure and Proact have invested in growing this business. “Pure Storage understands the needs of its partner community, and more importantly it listens to us. We approached Pure as we were seeing increased demand for break fix support from our customers. As a result we worked with Pure to design and develop the Authorised Support Partner programme that has now been opened up to the rest of the channel community. Pure is a vendor that wants its partner community to deliver value and supports the investment that the channel needs to put into building a new business line,” continued Martin Thompson.

Channel Business of the Year
EACS Managed Services EACS

Founded in 1994, EACS is an award winning and trusted provider of practical, innovative and cost-effective managed services to a wide range of UK organisations of all sizes. Indeed, one of the key contributing factors to EACS™ success is that it is able to supply a broad range of services, allowing it to establish deeper relationships with its clients, generating a strong and loyal customer base. The company has a customer retention rate of over 90% and the average lifespan of a customer is 5 years, although EACS has been working with some clients for over 15 years. Since its inception the business has constantly evolved in order to best serve the needs of its customers, maintaining healthy balance sheets with a turnover of £18million in FY’17. The most recent stage of EACS™ progression was its acquisition by Streamwire in May 2017. EACS and Streamwire are both established and award winning managed service providers and together their many synergies have created vast opportunities for growth. The acquisition has bolstered EACS™ ability to provide comprehensive end-to-end IT services and support in a rapidly changing market. The two companies are fully integrated and go by the name of EACS and are a wholly owned subsidiary of Streamwire Group. Now, the combined company is perfectly positioned to offer professional and managed services in core™ IT a cloud based solutions, cybersecurity and high quality, reliable support services. During the course of 2018, EACS has experienced double digit revenue growth, which has been fueled by customer acquisition in the delivery of strategic managed services and digital transformation deployments, with clients recognizing EACS ability to combine the two to enable consistent service reliability though enable organisation’s to evolve their IT strategy at the same time to support key business initiatives and drive end user productivity. This approach in working with customers to define requirements to their business and IT strategy has resulted in EACS winning several managed service contracts for multi-year periods. These were secured in competitive situations, reflecting EACS competitive advantage and differentiators in the market. EACS strong business strategy for managed services and clear focus to drive growth into key markets for the company recently saw the acquisition of Sentronex Services in July 2018. With the acquisition, EACS is now positioned to deliver managed service excellence and business continuity & DR solutions into the financial services sector. Building upon the existing clients who demand quality of service and delivery, this acquisition will enable EACS to continue its journey of growth to provide complex and innovative managed services and solutions to a crucial part of the UK economy. Fairtrade Foundation The Fairtrade Foundation is a charity based in the United Kingdom that works to empower disadvantaged producers in developing countries by tackling injustice in conventional trade, in particular by promoting and licensing the Fairtrade Mark, a guarantee that products retailed in the UK have been produced in accordance with internationally agreed Fairtrade standards. The charity faced a number of IT challenges, especially in terms of its business continuity plan which was far from robust. The lack of resiliency meant that IT users were being significantly impacted and this IT downtime was affecting staff productivity, taking away time that could be dedicated to the rest of the business. This was a major pain point. The Fairtrade Foundation turned to EACS for a predictable service delivery for every element of IT within the organisation. A key driver for this decision was the need for a single point of contact, instead of having one provider for servers, one for backups and one for desktops. In choosing EACS, Fairtrade Foundation’s objectives were to ensure that communications were as straightforward as possible, the reporting was clear and that the outsourced organisation properly understood the charity’s needs. EACS supplied a server monitoring and patching service, as well as an online backup service. Since the implementation, the Fairtrade Foundation has been able to benefit from improved service security and resilience, reduced downtime with all servers, and improved business continuity. The result of this is a significantly improved service for end users and external customers. Now, the IT team is free to be more proactive in daily work and staff members are much more productive and do not have to worry about IT breaking down. Lastly, the Fairtrade Foundation benefits from real value for money something that’s crucial for the charity. View the full video case study here: https://www.youtube.com/watch?v=AbYSc_JJq3c East Anglia's Children's Hospices (EACH) EACH supports families and cares for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk. The charity is committed to delivering care wherever the family wishes, whether that is at home or one of the three hospices. As the charity has numerous staff members who work at multiple sites, effective remote working capabilities are crucial. EACS has partnered with EACH for many years, providing a fully hosted IT environment. One of EACH’s main objectives is to constantly improve the care delivered. As such, EACS has helped create a system whereby information can be recorded and easily accessed, reducing the amount of paperwork for care staff, so they can focus on the delivery care for children and their families. Prior to EACS, EACH was unable to access the NHS system records, due to strict security compliance measures. EACS successfully worked with the charity to find the best solution to meet the NHS™ strict security compliance guidelines. Since then some of the major benefits have been superb information management, which really shapes the quality of care delivered to children and their families. Care staff can now access and update patient records in real time, irrespective of location. This means that EACH can extract information and make decisions about the care that’s delivered to better meet the needs of children and their families. View the full video case study here: https://www.youtube.com/watch?v=FBLRaOxsCsE&feature=youtu.be Webtec EACS ability to deliver consistently the same principles of managed service and innovation excellence across multiple vertical sectors and size of organisations is demonstrated with the services provided to Webtec. Webtec manufacture hydraulic, valve and control systems. A strategic focus for them was to increase business growth through coverage into international markets and required assistance from EACS to build a solution which enabled Webtec to open sales offices in North America, France, Germany, Mexico and Hong Kong. Through the managed service undertaken by EACS (10 year business relationship), the knowledge of business and IT environment meant that EACS could create a cost effective and efficient remote access solution. The business outcomes were significant as export sales went from 20% of revenue to 80% of revenue in 2 years. This example demonstrates EACS ability to work with the customer to not only deliver managed services for existing operations but build a partnership with the customer and knowledge of the business to ensure their IT environment can support key business initiatives for growth. EACS support SME companies like Webtec who can leverage the knowledge and expertise of their managed service provider to become a key part in delivering digital transformation as part of their business strategy. Delivering Managed Service Innovation through Partnership The company’s partnerships with market leading manufacturers mean EACS is positioned to provide organisations with the highest level of expertise and quality. EACS profile and accreditation position with leading vendors such as Microsoft, Sophos, Dell and Lenovo has increased as EACS has invested in training and development with importance placed on activity execution. This has resulted in EACS showing double digit YoY growth with each of its strategic vendors in FY’18. EACS continues to work with its partners to build and develop managed service offerings in line with their respective solution roadmaps. This enables EACS to create solutions which are delivered upon the principles of innovation and service excellence. EACS also aims to work with emerging vendors and technologies that create a differentiator in the market and ensure that EACS can deliver digital transformation as part of its managed service offering. For example, EACS has established a partnership with the Robotic Workforce to enable Intelligent Automation to be delivered to organisations and create efficiency gains in operational processes. Key accreditations include the following: • Sophos Platinum Partner • Citrix Gold Solution Advisor • Microsoft Gold Partner - Gold Cloud Productivity, Gold Cloud Platform, Gold Datacenter & Gold Enterprise Mobility Management • NetApp Gold Partner • VMware Enterprise Solutions Provider • HPE Silver Partner • Dell EMC Gold Partner • Mimecast Premier Partner Testimonials “Our partnership with EACS makes sound financial sense and, as a charity, this is hugely important to us. This means that we don’t have to invest in and maintain internal servers and recruit specialist IT staff. The working relationship we have with EACS means that they support, develop and help us overcome the remote working challenges that we face. We absolutely recommend EACS, they are a natural partner and together we’ve delivered an elegant, efficient and reliable system that we hope will be emulated by children’s hospices across the UK.” Simon Hempsall, Head of Marketing & Communications at EACH We chose EACS because they had a friendly and relaxed communication style, both in the pre-sale process and in their subsequent account management. Most importantly, as we are a not for profit organisation, EACS provides us with real value for money. I would have no hesitation in recommending them to any other organisations, both for their friendly and relaxed style but also because of the resilient solutions that they delivered. Noel Cresswell, Head of IT & Facilities at the Fairtrade Foundation Nomination Summary • Continued evolution, including recent acquisition, that enables EACS to best serve the needs of its customers. • Strong and loyal client base with exceptional retention rates. • Ability to provide comprehensive end-to-end IT services and support in a rapidly changing market. • The company’s partnerships with market leading manufacturers that mean EACS is positioned to provide organisations with the highest level of expertise and quality. • Exceptional customer feedback, demonstrating EACS™ commitment to excellent customer service.

Orchestration/Automation Innovation of the Year
Anuta ATOM delivers Smart Networks with Closed-Loop Automation for Multi-Vendor Cross-Domain Networks. ANUTA NETWORKS

All products must have started shipping in EMEA before 1st August 2018. Yes, ATOM has been shipping from January 25th, 2018. Synopsis: ---------- Anuta ATOM software helps Telco’s and Enterprises to deliver network services faster, eliminate human errors, avoid security violations, reduce OpEx and transform today’s networks into future smarter, self-healing ones. Anuta ATOM is a modular, extensible, and cloud-native software platform that enables operators to rapidly design and provision network services, collect real-time telemetry, develop deep network analytics, ensure compliance and provide closed-loop automation for multi-vendor physical and virtual infrastructure. In short, Anuta Networks brings to you – the network automation software that has helped grow the networks of web-scale companies such as Google, Facebook, Amazon AWS. ATOM Value Proposition: ------------------------- Enterprises and Service Providers constantly see the need to automate their network services, and there are many solutions to help them build the network from scratch. However, they made an enormous investment in best of breed networking infrastructure from multiple vendors that they can’t afford to replace again and again. And, they can’t rely on niche players who automate network services for a specific use-case or vendor. Anuta ATOM is the only solution that delivers network analytics, automation and assurance for existing multi-vendor (45+ vendors) physical and virtual infrastructure and automates all the use-cases including Data Center Automation, InterCloud, Micro-Segmentation, Security as a Service, LBaaS, Campus/Access, Branch/WAN, Service Provider IP/MPLS Edge, Virtual CPE and NFV. Anuta ATOM combines the best of model-driven architecture with the latest technologies in microservices and analytics to deliver one of the industry’s most scalable platforms that automates 1 Million+ devices. Anuta ATOM includes an SDK for ease of developing applications using a sophisticated description language, query interface, and other productivity tools. Anuta ATOM is containerized and can be deployed to manage Small, Medium or Very large-scale networks in private, public and hybrid cloud environments. Anuta ATOM is also available as a SaaS offering with low monthly pay per use plans including auto upgrades, periodic backups, billing & usage reports, and proactive customer support. Anuta ATOM Advantages: -------------------------- • One of the broadest industry coverage. • Investment protection for the future demands of IoT, 5G, Multi-Cloud • Aligned with open standards • Horizontally scalable to automate 1 Million+ devices. • Ensures a higher and more consistent QoS. • Flexible to run on any cloud including AWS, Azure, GCP. • High Resiliency and Auto-Scale • A powerful interface to define KPIs and corrective actions. • Collaboration infrastructure for Device, Service Model and Custom App. development Feature Highlights: -------------------- Anuta ATOM is a highly scalable cloud-ready platform for network automation & telemetry. Anuta ATOM combines the best of model-driven architecture with the latest technologies in microservices and analytics to deliver one of the industry’s most scalable platforms. The closed-loop automation in ATOM opens exciting new opportunities to transform today’s networks into future smarter, self-healing ones. Multi-Vendor Support: Anuta ATOM supports 150+ platforms from 45+ vendors. Anuta ATOM automates brownfield and greenfield deployments of Physical, Virtual, SDN and NFV infrastructure across multiple network domains. Closed-Loop Automation: Anuta ATOM collects streaming telemetry from multi-vendor infrastructure using Google Protobufs. It applies machine learning algorithms to develop deep analytics and reports. The solution simplifies troubleshooting by providing the context of the entire network. Customers can define KPI metrics and corrective actions to automate SLA compliance. Microservices Architecture: Anuta ATOM is composed of many microservices that can be scaled-up or scaled-down in public and private clouds. The Microservices architecture reduces overall system footprint and enables migration in a multi-cloud world. Anuta ATOM’s flexible architecture scales horizontally to support 1 million+ devices. Extensible Platform: Anuta ATOM uses extensible data models and follows open standards such as IETF YANG and OpenConfig models. The entire platform functionality is available via the REST API for integration with OSS/BSS and ticketing systems. Anuta ATOM has an SDK that simplifies overall development effort, introduces version control to treat the infrastructure as code and supports ongoing DevOps movement. Cloud Ready: Anuta ATOM is containerized and can be deployed in public clouds including AWS, Azure, and GCP. ATOM can manage Small, Medium or Very large-scale networks in private, public and hybrid cloud environments. Massive Scale: Anuta ATOM distributed architecture scales to 1 Million+ devices ensuring the lowest TCO for managed services. Solution Benefits: ------------------ REVENUE: Service providers can use Anuta ATOM to offer highly differentiated network as a service, thus generating new streams of revenue. Enterprises can use the ATOM to accelerate application deployment thus increasing business agility. EFFICIENCY: By virtualizing network resources into logical functions, organizations can benefit from lower Capex and Opex. ON DEMAND: Anuta ATOM offers superior business agility with its on-demand model of network service creation. SERVICE ASSURANCE: Anuta ATOM monitors, collects, and analyzes telemetry, performance, health, capacity, and availability information from disparate devices. This service level information is compared with baseline behavior to automate the remediation steps to ensure SLA. MULTI-VENDOR: One of the key benefits of ATOM is device abstraction. Anuta ATOM allows customers to leverage best-of-breed vendor devices for their network and avoid vendor lock-in. MAXIMIZE ROI / ROA: As Anuta Networks solution works for existing physical network infrastructures, customers can continue to use the devices they have already purchased and still get complete network agility resulting in higher ROI and ROA. FLEXIBLE DEPLOYMENTS: Anuta ATOM is containerized and can be deployed to manage Small, Medium or Very large-scale networks in private, public and hybrid cloud environments. SCALE & RELIABILITY: Anuta ATOM has a micro-services-based architecture that delivers efficient scalability and reliability. Ease of Integration: -------------------- Northbound, Anuta ATOM includes a comprehensive REST API and is integrated with cloud portals (OpenStack, VMware vRealize, ScienceLogic) and customers’ home-grown portals, billing, documentation and ticketing systems. Southbound, Anuta Networks routinely publishes vendor, platform, and technology-specific models adapted from IETF, Open Config or customer developed. Further, Anuta ATOM SDK allows all device models to be developed by customer or partners. For instance, minor extensions can be implemented within hours while adding new vendor device models can take days to a maximum of 2 weeks.   Interoperability with Ecosystem Partners: ----------------------------------------- Anuta ATOM has been validated with PNF & VNFs from 45+ industry leading vendors including Arista, Brocade, Cisco, Citrix, Checkpoint, F5, Juniper, Palo Alto Networks, Radware, VMware, etc. supporting hundreds of L2-L7 network functions using CLI, NETCONF, YANG, REST and SNMP. For a complete list, check out http://www.anutanetworks.com/managed-devices/. Anuta ATOM supports multiple NFVI including VMware, KVM, and OpenStack. Anuta ATOM is integrated with leading SDN controllers such as Cisco ACI, Juniper Contrail, HPE DCN, Nuage VSP, Open Daylight, Cumulus Networks as well as northbound portals such as OpenStack, VMware vRealize and OSS/BSS using REST API. Rapid Customer Adoption: ---------------------------- Since the launch of Anuta ATOM in Q1 2018, we received significant traction from Tier-1 SPs and large enterprises. Our publicly referenceable customers include Tata Communications, Telstra, Japan Post, F5 Networks, Neustar, etc. https://www.anutanetworks.com/customers/ Telstra in Australia has multiple ATOM deployments including 120,000 managed CPE devices roll-out, Multi-vendor data center automation for hundreds of internal departments and cloud interconnect for four global sites. Tata Communications has deployed Anuta ATOM in their SD WAN project for thousand hybrid CPE devices in the first phase with the plan to support up to 125,000 CPEs in next two years. Neustar, a leader in identity and authentication services, has deployed Anuta ATOM to automate their 26 DCs that scrub DDoS attack traffic at 175Gbps for 11K clients. Japan Post, the Fortune-13 Global Financial Institution, has deployed Anuta ATOM for data center automation in Private Cloud for hundreds of individual departments. Customer Use-cases: ------------------------ Our Top-3 customer use cases are: Managed Branch Services: Multiple Tier-1 SPs and large enterprises have used Anuta ATOM to offer packaged Virtual CPE to their remote branches. The vCPE included vRouter such as Cisco CSR1000v, Brocade Vyatta and HPE VSR, vFW such as Juniper vSRX, Fortinet and Palo Alto Virtual firewalls, vWanOp such as Riverbed virtual steelhead, Open vSwitch or VMware vSwitch and OpenStack. Many customers also deployed Hybrid CPE including a combination of legacy Cisco ISRs, Cisco IWAN, and SD-WAN controllers. Anuta ATOM automates multiple network functions such as QoS, Segmentation, Firewall policies, ACLs, IPsec or DMVPN, Policy-Based Routing, Performance Routing, Deep Packet Inspection, WAN Op, Web Security and Zero Touch Deployment for these CPE devices. Managed Data Center Automation – Anuta ATOM is deployed to offer Infrastructure as a Service in large data centers for use-cases such as Firewall as a Service, Load-Balancer as a Service, On-demand provisioning of L4-L7 ADC controllers and Firewalls, Data Center Interconnect, Provisioning Virtual Data Centers for each tenant as well as integration with SDN controllers including Cisco ACI, Juniper Contrail, HPE DCN, Nuage VSP and F5 BIG-IQ. Carrier Core Networks Automation – Anuta ATOM automates Virtual PE, Virtual CE, MPLS L2 VPN, L3 VPN and Cloud Interconnects using VNFs from Brocade, Cisco, Ericsson, HPE, Juniper etc.

IT Security Innovation of the Year
Barracuda MSP Managed PhishLine Barracuda MSP

93% of cyber attacks started with a phishing email, according to Verizon’s latest report. Our own research revealed 79% of IT professionals think poor employee behaviour is a greater concern than inadequate cyber security tools. Both serve as a reminder that you can throw all the money in the world at your cyber security architecture, but if your staff are still falling for phishing attacks then criminals are always going to get in. So how can you plug this gap? When it comes to minimising the human risk, the vast majority (89%) of IT security experts believe end-user training and awareness programmes are important. Introducing: Managed PhishLine This is where our solution is changing the game. Let’s be honest, cyber security training can be an expensive outlay, meaning that many smaller and medium sized organisations don’t prioritise it or simply don’t have the budget for it. For managed service providers (MSPs), it’s also a costly product to offer, as it often comes alongside a hefty amount of management time in terms of setting up the training and managing the process. What we’ve done is take our sophisticated phishing simulation and security awareness training and develop it into a managed service, for MSPs to easily offer to their end user customers. So how is it different from what else is out there? Unlike other training solutions, Managed PhishLine doesn’t create added work for you or your technical team. In fact, it will cost you barely anything in terms of management time or resource. Why? Because we do it all for you. Barracuda MSP’s dedicated team takes on all of the backend processes, including campaign planning, execution, and reporting so you don’t have to: - The monthly campaigns Barracuda MSP’s team create will be a mix of phishing simulation emails and interactive training materials. - They also send you regular reports that are branded with the MSP’s logo and show who clicked on what, so you can easily share this information with your customers. - The training will include a mix of phishing simulation emails and interactive training materials. - Its aim is to help MSPs to move away from one-time tests and redundant analysis and move towards a more comprehensive, ongoing anti-phishing programme. In cutting this management time right down, to the point where the MSP simply needs to share the email addresses of the individuals who are being trained with Barracuda, MSPs not only make a higher margin, but end user organisations also get a more cost effective solution, as they aren’t paying for MSPs’ management time. Jason Howells, EMEA director at Barracuda MSP said: “There is just nothing else like this on the market today. Plenty of organisations are offering security awareness training, but not like this. The upfront and ongoing management time that an MSP needs to invest for most security training out there eats up their margins. One MSP we work with said it takes them 8 hours in management time per month per customer. They then have to pass on higher costs to their end user customers, meaning some organisations out there are being priced out of training their staff. “We’re helping organisations turn their staff into a strength rather than a liability. For MSPs, our innovation has transformed security training from an area that traditionally has been very difficult to make a profit on, to a very profitable avenue. We’re seeing MSPs adding Managed PhishLine to their offering who previously didn’t offer security training because they thought it would be too complicated and take up too much valuable resource.” Sound too good to be true? Pally Randhawa, director at One Care iT, had this to say: “There’s truly nothing else like Managed PhishLine on the market. It’s opened the doors to us being able to offer a really sophisticated security training programme to our customers without having to dedicate hundreds of hours on it. “The team at Barracuda MSP own the backend, meaning they’ve totally taken away the headache of managing the process. We literally just send them the email addresses of the individuals taking part and they do the rest.”

Hyper-convergence Innovation of the Year
Schneider Electric's HyperPod™, enables the infrastructure that delivers a hyperconverged architecture; tightly integrating IT, power, cooling, compute, storage, networking and virtualisation for end-users by allowing integrated systems to be pre-engineered, pre-tested and pre-configured away from site. Schneider Electric

What, exactly, is novel about the product / process or innovation? How does the product or process break with conventional ideas or processes in its field? The need to deploy new IT resources quickly and cost-effectively, whether as upgrades to existing facilities or in newly built installations, is a continuing challenge faced by todays data-centre operators. A modular and converged approach enables products from different vendors, and those performing different IT functions, to be racked, stacked and deployed with the minimum of integration effort. HyperPod™, is a rack ready data centre system designed to deploy IT in increments of 8 to 12 racks quickly and efficiently. It enables the infrastructure that delivers a hyperconverged architecture; tightly integrating IT, power, cooling, compute, storage, networking and virtualisation for end-users by allowing integrated systems to be pre-engineered, pre-tested and pre-configured away from site - before being deployed both rapidly and with agility in the data centre space. Part of the EcoStruxure™ for Data Center architecture, HyperPod’s innovative design supports all of today’s rack types and is the only solution of it’s kind available in the market today. Its pod architecture, with integrated power, cooling, cabling, software management and containment, enables racks of IT equipment to roll into place, similar to a docking station, without the complexity and time associated with traditional IT deployments. Feedback from customers found that many wanted a streamlined and more cost-efficient way to deploy IT. Schneider Electric’s HyperPod™ accelerates data centre deployment times by up to 21 percent, whilst delivering a further 15 to 20 percent saving in both time and costs over traditional data centre approaches. Its base frame is a freestanding steel structure that is easy to assemble and available in two different heights, whilst its aisle length is adjustable and can support multi-pod configurations. It allows new services or offers to be introduced quickly, whilst existing services can be upgraded or brought online without any loss of power or inconvenience to other users within the white space - customers can quite simply deploy new IT quickly by scaling up to meet demands, as and when required. With HyperPod, Schneider Electric is addressing the demand for greater compute capacity and flexible data centre architectures and is designed to offer flexibility to data centre operators. How does it go beyond marginal improvements on something that already exists? HyperPod™ is the only solution of its kind available in the market today, meaning Schneider Electrics focus on technology innovation in the data centre space has pioneered an advanced, and industry leading infrastructure solution for todays data centres. It can accelerate data centre deployment times by up to 21%, whilst reducing CAPEX Costs by 15%. HyperPod™ is part of Schneider Electric’s EcoStruxure for Data Centers™, an open, interoperable, IoT-enabled system architecture delivering enhanced value around safety, reliability, efficiency, sustainability, and connectivity for customers. EcoStruxure leverages technologies in IoT, mobility, sensing, cloud, analytics, and cybersecurity to deliver Innovation at Every Level including Connected Products, Edge Control, and Apps, Analytics & Services. EcoStruxure has been deployed in 450,000+ installations, with the support of 9,000 system integrators, connecting over 1 billion devices. How do customers benefit from the product / process or innovation? Research from a recent white paper by Schneider Electrics Data Centre Science Centre found that use of IT Pod Frames can reduce CAPEX by 15%, whilst accelerating data centre deployments. In the case of a colocation facility, where the hosting company tends not to own its tenants IT, HyperPod™ allows the cooling infrastructure to be installed before the rack components arrive. It also enables tenants to rack and stack their IT gear before delivery and then place it inside the rack with the minimum of integration effort. IT Pod Frames such as HyperPod have overhead supports built into the frame, or the option to add such supports later, which hold power and network cabling, bus-way systems or cooling ducts. This capability eliminates most of, if not all of the construction required to build such facilities into the fabric of the building itself. This greatly reduces the time taken to provide the necessary supporting infrastructure for IT equipment. HyperPod also allows greater flexibility in the choice between a hard or raised floor for a data centre, for example, ducting for cables and cooling can be mounted on the frame, a raised floor is not necessary. If, however, a raised floor is preferred for distributing cold air then the fact that network and power cables can be mounted on the frame, making the use of under floor cooling more efficient. It also removes the need for building cutouts and brush strips that are necessary when running cables under floor, thereby saving both time and construction costs. Several options are available for distributing power to racks inside the IT pod, including integrating panel boards, hanging busway or row-based power distribution units (PDUs). The HyperPod can also be used in hot or cold aisle cooling configurations and has an optional horizontal duct riser to allow a horizontal duct to be mounted on top of the pod. Vertical ducts can also be accommodated. Analytical studies based on standard Schneider Electric reference designs provide an overview of the available savings in both time and costs that can be achieved using a Pod Frame. Taking the example of a 1.3MW IT load distributed across nine IT pods, each containing 24 racks a comparison was made between rolling out the racks using an IT Pod Frame as opposed to a traditional deployment. CAPEX Costs were reduced by 15% when the IT Pod Frame was used. These were achieved in a number of ways. Ceiling construction costs were reduced by eliminating the need for a grid system to supply cabling to individual pods, meaning all that was required was a main data cabling trunk line down the centre of the room with the IT Pod Frame used to distribute cables to the individual racks. The time to deployment using an IT Pod Frame was 21% less when compared with traditional methods. This was mainly achieved through the reduced requirement for building work, namely ceiling grid installations, under-floor cutouts and the installation of under-floor power cables. Assembly of the air containment system was also much faster using a Pod Frame due to the components being assembled directly on to the frame. In conclusion, using an IT Pod Frame such as Schneider Electric’s HyperPod™ can produce significant cost savings when rolling out new IT resource in a data centre. In summary • HyperPod™ is the only IT-Pod Frame solution available today in the data centre market space. • HyperPod™ accelerates customer data centre deployment times by up to 21%. • HyperPod™ can reduce customer CAPEX Costs by 15%. • Its pod style architecture, with integrated power, cooling, cabling, software management and containment, enables racks of IT equipment to roll into place without the complexity and time associated with traditional IT deployments. • It is part of Schneider Electric’s EcoStruxure for Data Centers, an open, interoperable, IoT-enabled system architecture delivering enhanced value around safety, reliability, efficiency, sustainability, and connectivity for customers.

Backup and Recovery Innovation of the Year
Acronis Backup Cloud has made a technological breakthrough that has revolutionised conventional backup technologies to a new cyber protection category. Acronis

What, exactly, is novel about the product/process or innovation? Acronis Backup Cloud has made a technological breakthrough that has revolutionised conventional backup technologies to a new cyber protection category. First, its unique ‘Active Protection’ feature is an Artificial Intelligence (AI) based protection that actively monitors all processes in the computer system. It identifies those processes that behave like malware and automatically halts them – if any data gets overwritten, it will automatically restore that data. Thus far, no other backup provider has emulated this combination of AI-based monitoring and auto-recover capability. Second, is its transformation of the usual backup tool to a lightning-fast business continuity tool. New Acronis Instant Restore and Acronis Universal Restore technologies make backups unnoticeable and the restore so fast that users will hardly notice the outage. How does the product or process break with conventional ideas or processes in its field? Because Acronis Backup Cloud offers much more than ordinary, ‘old world’ backup – uniquely combining proactive protection and recovery -- Acronis has begun repositioning itself as an advanced ‘cyber protector’. This is quite a bold move for a backup provider, but one that is bolstered by the company’s 15 years of ongoing research and innovation in these key areas. The product not only backs up data but prevents 99.99 percent of ransomware attacks (and automatically restores any data lost in the unlikely event of attack). Fast backups, immediate comprehensive restore (run from VM, restore to bare metal or dissimilar hardware, granular recovery) and proactive protection makes Acronis Backup Cloud not just a backup tool, but the ultimate business continuity solution. How does it go beyond marginal improvements on something that already exists? The product’s archiving technology brings backup protection and recovery under one roof. This is empowering customers to: • Prevent 99.99 percent of attacks with Acronis Active Protection, while saving system downtime caused by ransomware. Any files impacted before an attack can be deflected, are automatically restored. • Get complete protection for 20+ platforms: Windows, Linux, Mac VMware vSphere, Microsoft Hyper-V, Citrix XenServer, Linux KVM, Red Hat Enterprise, Virtualization, Oracle VM Server, Amazon EC2, Azure VMs, Office 365 mailboxes, iPhone, iPad, Android, and websites (files and databases). • Get numerous backup storage options: local disks, NAS, SAN, Acronis Cloud Storage, public clouds like AWS or Azure, and any other third-party storage provider. • Restore universally - organisations can recover Windows and Linux systems swiftly to the same, similar or dissimilar hardware, including bare-metal, physical, virtual or cloud environments, using inbuilt Acronis Universal Restore technology. • Get self-service granular recovery - the web console can be used to search for specific documents, tables, emails, etc., restoring the lost data itself without having to recover an entire system. • Restore in record time, with Acronis Instant Restore (achieves best-in-industry RTOs by starting any Windows or Linux system (physically or virtually) directly from the backup storage on existing Microsoft Hyper-V or VMware vSphere ESXi host – without moving data). How do customers benefit from the product/process or innovation? Acronis makes advanced backup technologies available to every customer in the market, whether they are a small company or a large enterprise, want a managed service or their own self-manageable software. Managed Service Providers (MSPs) can now can offer their customers cutting-edge data protection technologies with no investments and an unprecedented level of ease. Key customer and partner benefits: • A minimum commitment, pay-as-you-go payment model for service provider partners -- Providers can start selling the most advanced cyber protection in a matter of hours, without having to purchase or install any software or hardware or undertake complicated training as the software is so easy to use. • Backup Cloud provides complete protection for all customer workloads -- Whether on-premises, in cloud, virtual, physical, mobile based. • Flexible deployment options -- Can be Acronis-hosted, hybrid or service provider-hosted. • World-class RTO -- Malware is a very real problem that organisations cannot afford to ignore. Organisations of every kind are at risk of losing important data, costing them regulatory fines and lost revenue. Consequently, IT professionals must meet unrealistic expectations to keep IT operations afloat. Acronis Cloud Backup helps organisations stay afloat when crises hit, protecting any workload, scaling without limits and preventing financial damage. It can achieve Recovery Time Objectives (RTOs) of mere seconds by starting Windows or Linux VM directly from backup storage with no data movement required. • All-round integration -- Integrates with Odin, HostBill, Flexiant, WHMCS, ConnectWise, Autotask, LabTech, and Microsoft Azure. It also easily integrates with APS Cloud Application Standard v2.0/1.2 and supports RESTful management APIs. Other built-in benefits to customers: • Multiple backup types: disks/volumes (with all information required for the operating system to boot), individual files or folders, applications, system state, and ESXi configuration. • Physical data shipping, saving data from the first full backup on a local hard drive should the organisation have large amounts of data or a slow internet connection. The drive is then shipped to a remote data centre, where the initial seeding backup is uploaded to the cloud. Only incremental backups are saved to the cloud repository thereafter. • Maintenance of regulatory compliance through backup protection with AES-256 data encryption, while still maintaining sole access to their data. • Resume/stop backup jobs at any time, with backup continuing from the latest point – even if the machine has restarted. • Back up systems and files quickly – up to twice as fast as closest competitor. Why Acronis Backup Cloud should win: Acronis Backup Cloud is at the intersection of backup and cyber protection, and it comes at a time when the integrity of organisation-critical data is really at stake. What is more, while backing up and protecting any virtual, physical, and cloud environment, Service Providers quickly realise incremental revenues with the product’s unique pay-as-you-go business model and zero upfront costs. And just as significantly, Acronis Backup Cloud relieves much IT headache and resource, allowing IT teams to concentrate on their wider remit.

Cloud Storage Innovation of the Year
Zerto IT Resilience Platform Zerto

In today’s always-connected world, businesses need to be available to customers, prospects and employees 24/7/365. This new world order of uninterrupted business is a non-negotiable business best practice. To have data and applications disrupted for any length of time, and for any reason, puts a business at risk of irreparable harm to its hard-earned reputation. In IDC and Zerto’s recent report, The State of IT Resilience, it was found that nearly 50% of businesses have suffered an unrecoverable data event in the last three years. Not only this, but merely 7% overall would rate themselves as mature for business resilience. With this in mind, it’s clear that many organisations do not have the right technology to protect themselves in the evolving digital era. This is where Zerto can help. Alongside the increasing challenges of maintaining an always-on business, IT continues to shift in focus from on-premises data centres to cloud-based architecture, which makes data protection and backup more important than ever while also more difficult to guarantee than ever. Traditional backup, disaster recovery and business continuity (DR/BC) has evolved, the term ‘IT resilience’ has become synonymous with Zerto’s brand, representing a new confidence for enterprises both looking to, and already integrated with, the cloud. The IT Resilience Platform Founded in 2010 by a team of storage industry veterans, Zerto is a pioneer in the field of IT resilience. Its flagship product was originally released in August 2011; and has continued to redefine industry approaches to backup, disaster recovery, and cloud mobility – the key tenants of true IT resilience. Continuous Data Protection has been the foundation for delivering successful Disaster Recovery and now for IT Resilience. Continuous journal based protection is the future for continuous availability. By combining Continuous Data Replication that enables you to deliver RPO’s of seconds by replicating every change that is being generated real-time, and the granular journal recovery that allows you to not only go to the latest point-in-time but instead offers you granularity of seconds – so you can safely go to any point-in-time up to 30 days ago – this truly enables continuous data protection to allow you to move away from the periodic point-in-time copies used in traditional backup technology. Besides offering flexible options for short-term (up to 30 days) recovery scenarios you might also have a compliance requirement to store data longer than 30 days, using a technology that can benefit from the data already protected by CDP technology. All of this is combined and stored in a journal, allowing you to offload point-in-time copies to secondary storage targets as often as you want. With the foundation of continuous data protection that has been the backbone of disaster recovery for all of Zerto’s customers, the latest iteration of the platform continues to enhance the capabilities around data protection for short-term and long-term retention to reduce the dependency and expense of using traditional backups to protect workloads. Specifically, enhanced journal file level restores support file-level recovery in both Linux Ext and Windows file systems which provides faster restore times. Combined with Zerto’s continuous data protection with the built in orchestration and automation of manual data protection workflows, customers have the flexibility to rethink how they do backup as well as readdressing data protection strategies to reduce cost and complexity by having Backup, Disaster Recovery and Cloud Mobility capabilities converged into one platform. The IT Resilience Platform is the first solution available that provided the ability to replicate and recover enterprise applications both to and from Microsoft Azure Taking this one step further, the platform now provides inter-cloud and intra-cloud mobility with the reassurance of CDP based backup and disaster recovery. The mobility to, from and between any combination of clouds and on-premises infrastructure in a secure way, managed from one platform, dramatically accelerates multi-cloud and hybrid-cloud adoption. Moving forward, Zerto will continue to enhance the backup and recovery capabilities available in the IT Resilience Platform to provide customers with the features they need to tackle the business and IT world of today. Specifically, the introduction of the Elastic journal which is a new concept in data protection that combines short term journal with long term repositories. This will allow for a continuous stream of backup and recovery points across all files. Intelligent indexing and search across on-premises and cloud will also enhance recovery for short- and long-term retention. Alongside automated data protection workflows for backup and recovery, the IT Resilience Platform will be the most comprehensive solution for data protection, backup and cloud mobility available. Key accreditations Zerto is well regarded by industry peers and analysts, holding accreditations from various supporting bodies including fellow technology vendors. In June 2017, for example, Zerto announced its inclusion in the HPE Complete Program, designed to facilitate the purchase of ‘best in class’ third party branded products to customers and resellers. More than 350 cloud service providers and 9 out of 10 of the participating providers in Gartner’s 2018 DRaaS Magic Quadrant choose the Zerto IT Resilience Platform to power their DRaaS offerings and to offer cost-effective, automated, enterprise-class DRaaS. Gartner has said: “Zerto is a leading provider of enterprise disaster recovery and IT resilience management software for both virtualised data centres and cloud-based DRaaS.” Andrew Smith, senior research analyst for storage software at IDC, has commented: “Over 90% of enterprise-scale organisations plan to make use of multiple clouds in the next several years. With 6.0, Zerto significantly expands its ability to help organisations manage and protect these complex environments. Customer reliance on platforms which provide continuous availability, data protection and workload mobility will be an essential part of many organisation's multi-cloud deployment strategy.” Partner testimonial “Our customers are experiencing the challenges that come with cloud adoption and digital transformation,” commented Zeb Ahmed, senior offering manager, VMware on IBM Cloud. “Even with increased adoption, many of the companies we work with are still in need of solutions to help them implement cloud in the best way for their business. In some cases, they need cloud platforms in specific regions that also offer bandwidth scalability. Zerto 6.0 on IBM Cloud does just that, and we’re excited to share the platform with our customers and help them fully embrace the cloud with the reassurance that their data is always protected. Partnering with Zerto, IBM Cloud is solving the IT resiliency challenges around complexity, security and mobility.” Customer testimonials “We do utilize Zerto in a backup process,” commented Bill Manning, Infrastructure Operations at Woodforest National Bank. “If we need to recover a file that got deleted accidentally, we can either spend an hour using our other process or 10 minutes using Zerto. We just pop into Zerto, use the journal file level recovery and there you go – it’s that simple.” “The IT community is eager for a better, simpler, more cloud-friendly way to do backup, and Zerto has shown us that the answer is not backup at all – at least not in the traditional sense,” said Jayme Williams, Senior Systems Engineer, TenCate. “Zerto’s unique way of doing continuous data protection not only gives us the easy backup alternative we’re looking for, but its ability to combine it with disaster recovery and complete cloud mobility under one platform is like nothing else we have seen. Both traditional leaders and newer players in the backup space do not integrate well with cloud solutions and, as their disaster recovery capabilities are limited in virtual environments, they cannot provide the complete package we’re excited to get from the Zerto platform.” ”For business confidence, our IT infrastructure is the one thing we check above all else, everyday,” commented Tristan Hargreaves, IT Infrastructure & Support Manager at Gleadell Agriculture. “After all, backups are useless until you test them and prove they’re not. Zerto’s level of automation gives us the ease to test a real user in a way that I haven’t encountered with any other software I’ve come across. Over the years, I’ve seen so many problems caused by snapshots. Having a solution that doesn’t use them means I can go to bed without worrying about whether things will still be there in the morning.”

SSD/Flash Storage Innovation of the Year
Bringing Intelligence to Storage by adding Compute resources within an NVMe SSD Device for Application Acceleration NGD Systems

Innovative: NGD Systems has been able to accelerate AI and Analytic applications by running applications locally (In-Situ) on a purpose-built NVMe SSD. No added interface required, and no host OS changes required. With dedicated HW Acceleration and Application processes, there is no ‘contention’ in the storage device having do to with standard data placement. Description: This innovative technology product has already been shown in proof of concept work done with customers and partners to provide a level of acceleration and analytic support in-paralleled in today’s storage products. The product is shipping as the only stand alone NVMe SSD that offers the ability to provide these compute resources with no host platform modification or resources to manage the devices. NGD Systems has developed an NVMe Storage device with custom controller and patented architectures to delivery customers an intelligent SSD. This SSD contains innovative features on both the standard NVMe controller, around ECC, FTL, and DRAM Cache as well as In-Situ capabilities that process applications internally to the storage device. Combining these aspects, customers receive a lower TCO for HW, higher capacities, and better QoS and application response times. Customers, including Server OEMs, Hyperscale, datacenter, AI and HPC, have explored the value of having properly designed compute in storage solutions and data shows up to 500x response time improvements. Along with largest capacity solutions and 5 9s QoS that are not matched in the market. By thinking outside of the ‘Storage box’ and moving compute within the storage device, NGD Systems has created a solution for customers that are fighting the data tsunami and how to analyze all the inbound information being stored. Results: Through the use of this product technology we have customers that have seen a 500x improvment on the application completion time for datasets scaling from TB to PB to EB in storage.

Storage Management Innovation of the Year
WorkloadWisdom: next generation storage performance validation Virtual Instruments Limited

1. What, exactly, is novel about the product / process or innovation? How do enterprises determine which storage system is the most effective for their unique application workloads? Traditionally, CIO’s decision-making process regarding storage deployment has taken place with little to no understanding of the concept of workload placement, or the demands of fluctuating workload behaviour upon infrastructure performance. Until recently, there has been no reliable way for storage professionals to test and analyse performance to optimise their organisations’ unique storage infrastructure. Many attempt to do this using free testing tools, which are simply not up to the job. The result: poor performance from under-provisioning or expensive over-provisioning; having no accurate metrics when planning to scale, and no fail-safes or causal understanding in place when unexpected events, such as latency, or worse outages, occur. As each datacentre infrastructure is unique, the only way to really know for sure whether a new storage system will perform as marketed, is to scenario test it with that organisation’s own corresponding workload demands. Surprisingly, few realise the importance of this. According to a recent global survey* carried out by Dimensional Research and Virtual Instruments, where IT professionals and executives were surveyed on experiences of application performance, IT tools and issue resolution - a staggering 51% of enterprises are failing to test or simulate projected application growth for performance capacity planning. The performance validation solution: WorkloadWisdom, (a significantly enhanced version of the successful LoadDynamiX Enterprise) – is the industry’s only automated workload acquisition, workload analysis, workload modelling, and workload performance analytics solution based upon an enterprise’s own production workload data. The WorkloadWisdom solution has proven to be a valuable pre-production asset, empowering storage professionals (organisations and storage vendors alike), with an understanding of application workloads, and how they affect storage performance. Before WorkloadWisdom, there was no easy method to acquire and analyse storage workload data and no way to correlate workload I/O profiles to performance. Understanding workload behaviour and workload performance characteristics allows storage teams to make better workload placement decisions. By delivering unprecedented realism, scalability and analytics, as well as a significantly improved user experience, WorkloadWisdom simplifies the entire storage performance testing, validation and forecasting process. This results in deployment decisions that can save customers millions in storage costs and ensure the performance of business-critical applications. 2. How does the product or process break with conventional ideas or processes in its field? Properly testing storage performance means IT teams are armed with the exact data on the performance limits of storage systems for insightful decision-making pre-deployment. Before WorkloadWisdom, they had no real way of accurately comparing or even being sure of a storage solution’s capability. Even benchmarking is a flawed practice because it doesn’t capture application workload characteristics - real data is the only way to know for sure. Storage vendors rely on WorkloadWisdom to carry out commercial testing of products. Previously, they would have tried to run their own lab tests, downloaded freeware tools whilst crossing their fingers and hoping for accuracy in an attempt to simulate a particular production environment. WorkloadWisdom is groundbreaking for many reasons, though most notably because it is the only solution capable of accurately creating highly realistic simulations of a customer’s unique workloads. WorkloadWisdom analyses production workloads, creates workload models, and administers simulated workloads via custom-built Workload Generators, which can accurately emulate extremely complex traffic loads and detailed storage protocol. Regardless of which storage technology is in use (FC, iSCSI, NFS, SMB, object, cloud), the solution validates workload performance, using real production workload data, while also ensuring that software updates and changes do not degrade production deployments. Previously, modelling workloads could only be done through a painstaking, lengthy process of days or weeks. Now, automated workload modelling affords CIOs and IT teams the ability to evaluate storage performance in just an hour or two. WorkloadWisdom’s charting and reporting can be automatically generated, garnered from thousands of metrics ingested directly from the storage array, for easy team collaboration and intelligent vendor-independent decisions on storage purchases. The days of wading through endless incomprehensive reports is a thing of the past. Charts are fully customisable for easy analysis of insights on IOPs, throughput, or latency on varying parameters of workload, data content and configuration changes, making any adjustments for optimum performance easy to action. Not only does WorkloadWisdom deliver faster overall reporting performance, recent updates include; an improved user interface, support for 25 Gigabit Ethernet fabrics, and enhanced support for server message block (SMB) file-based environments. 3. How does it go beyond marginal improvements on something that already exists? WorkloadWisdom goes well beyond the capabilities of freeware tools, offering significantly improved insights into how workload behaviour affects storage system performance. The platform offers more data and faster access to results across an easy-to-share, collaborative framework for increased team productivity via a web-GUI based application through which test administration, workload analysis, workload modelling and performance analytics can be easily managed and leveraged by defined user groups. Another key difference from freeware tools is that WorkloadWisdom is able to emulate the behaviour of actual workloads with sub-second and across seconds ‘bursts’ throughout testing, producing more realistic results. Testing without bursts can cause inaccuracies and invalid conclusions about what the storage array being tested can really handle, leading to perplexing performance issues that are starting to be diagnosed in increasing numbers. 4. How do customers benefit from the product / process or innovation? WorkloadWisdom alleviates the challenges inherent in choosing and deploying new storage solutions. It empowers teams with actionable insights for significantly improved decision-making capability from the beginning, through to live production, ensuring storage delivers its full potential in line with the organisation’s unique environment. IT teams can intelligently select the highest performing, most cost-effective storage solution to suit their bespoke workloads, without the anxiety of unpredictable performance or potential outages. The extreme scalability of WorkloadWisdom means that organisations can simulate worse case scenarios and have plans already in place to mitigate such events. The ability to accurately and rigorously test storage means that performance can be guaranteed. WorkloadWisdom helps storage professionals: 1. Analyse production storage workload profiles by measuring I/O performance 2. Determine optimal storage systems and configurations for each workload 3. Identify performance limits under a variety of workload scenarios At the next level, IT teams can optimise storage configurations, and easily see how varying settings such as file size, tiering and caching can reduce costs and improve performance. WorkloadWisdom also enables the ability to accurately align application performance needs with infrastructure availability to ensure application availability and peak performance for end users. After the chosen storage solution is in place and fully operational, WorkloadWisdom validates firmware updates, ensuring that data integrity is maintained. The solution can then continue to deliver value safeguards, by validating storage performance not only with updates, but also for infrastructure scaling, migration or consolidation. By enabling a newfound understanding of workloads and how this impacts storage, the solution can permanently bring an end to over-provisioning, cutting costs by 60%. WorkloadWisdom offers storage professionals: • A simple interface for configuring and running performance validation scenarios that complements the existing Test Development Environment (TDE) • Simple, accurate and efficient test execution, with consistent, repeatable results across time and geography to ensure reliable data • An effective way to share WorkloadWisdom appliances, ports, and test content with all results in a centralised repository for easy collaboration • A centralised way to manage and track testing resource usage by individuals and teams • An easy method to characterise production workloads with high fidelity and analyse test results with efficiency Virtual Instruments provides professional support to customers for the toughest problems, another area where there is simply no comparison with freeware tools. “WorkloadWisdom is like Iometer on steroids! I can test 5 different storage arrays simultaneously, configure a base workload and test it, and then change the attributes on a workload and test again. I’m so much more efficient using WorkloadWisdom – I’ll never go back to freeware tools again.” – Todd Gleason, Storage Manager, FireHost (now Armor) “Iometer can give you some scalability from a single host. But you can never get mixed I/Os to create complexity. It doesn’t give you a sense of how your storage works compared to the insight you get with WorkloadWisdom.” – Jeff Boles, Director, Lab Validation Services, Taneja Group “Virtual Instruments has continued to evolve WorkloadWisdom in an impressive fashion. WorkloadWisdom has become integral to how our engineering and QA teams ensure the superior quality and performance scalability of the Nutanix products. It improves the productivity of our team and significantly reduces our overall testing expenses.” – David Sangster, EVP of engineering and operations, Nutanix “I was going with a NAS product for my Tier 2 storage. But after running validations with WorkloadWisdom, I realised my mistake – an error that would have taken 6 months to fix. It could have cost me my job.” Storage Architect, ADP “I can’t say enough good things about WorkloadWisdom. Their solution helped us choose the right storage technologies for both optimal performance and price.” – Principal Architect at GoDaddy.com “Choosing WorkloadWisdom came down to depth and breadth of the tools – granular configurability and great protocol support. And I like that WorkloadWisdom is very NAS focused. The appliance does just what I want, and does it well.” – Nigel Stolting, US QA Manager, Hitachi *Survey - IT Monitoring Tool Gaps are Impacting the Business: https://www.virtualinstruments.com/cnt/uploads/2018/07/dimensional-research-app-infrastructure-monitoring.pdf

SaaS Innovation of the Year
Managing customer journeys across branches and channels Qudini and NatWest

Summary: NatWest has become the first bank to trial new technology which enables customers to fit their banking needs around their busy schedules. The service has already been trialled in 51 branches across the United Kingdom, Isle of Man & Channel Islands. The bank has partnered with Qudini, a London based technology Software Company, to improve customer experience via this new software. The trial has already led to significant increases in the number of appointments being made across community banking, telephony and in-branch banking services. Qudini’s Appointment Booking software, which was rolled out in January 2018, has led to a 70% increase in the number of appointments for the NatWest Community Banker service. Qudini enables NatWest community bankers to book appointments with their customers, who can then amend or cancel their appointment at any time using their mobile phone. The bank also uses the software to support its telephony service, to provide NatWest customers with more flexibility and options to access the support they require when seeking advice for products such as loans and mortgages. This has led to more customers being served at a location and time which suits them best, be that utilising technology at home, or in branch and this has led to a 28% reduction in the number of missed appointments. The Challenge As a retail bank looking to grow its customer base and transform its customer proposition, NatWest has been delivering a variety of new services options that enable its customers to access the advice and support that they need across a variety of different channels at the times that suit them. It's new services include: Video bankers and Telephony A service that enables customers to speak to a personal banker over video conference or the phone in order to receive support of a full financial health-check. Community Bankers Whereby personal bankers go out to meet customers within local communities without branch presences in order to support their financial needs. With these new service offerings becoming a significant part of the NatWest omni-channel strategy, the popular retail bank needed a way to drive traffic to its offering by enabling customers to seamlessly access new services and to enable colleagues to easily manage and migrate their customers across their various channels and customer journeys. In addition: NatWest has been transforming its branch experience, in order to provide a more seamless and digital customer experience that ensures every customer gets the support they need and can easily migrate across the bank's online and offline channels. The Solution NatWest has been working with Qudini to strengthen its omni-channel offering in order to improve the customer experience by increasing access to its service offerings in-branch with community bankers and through video banking. Community bankers NatWest uses Qudini Appointment Booking software to enable Community Bankers and branch colleagues to seamlessly schedule appointments for customers at a future date and location. Whilst the NatWest teams have access to an intuitive calendar interface where they can schedule and manage appointments alongside other activities. Video bankers Qudini software sends customers confirmation, reminder SMS and email messages to help ensure they know when and where they are meant to be for their appointment. Whilst the NatWest teams now have access to an intuitive calendar interface where they can schedule and manage appointments alongside other activities. In-branch NatWest uses the Qudini Queuing system and Appointment Booking system to check in. To cope with footfall at peak periods, a concierge is in place to greet customers and ascertain what they are looking for. Once their details have been entered into the system, customers are given an estimated wait time until they will be served. This gives customers the option to wait comfortably in the waiting room for their turn or to head off for a coffee knowing that they will receive a text to alert them of their turn. Results - 50% increase in mobile app downloads As part of a more digital conversation and process, NatWest colleagues are now able to encourage ore customers to download the NatWest mobile app. - Video Banker Appointment Bookings have doubled and Community banker bookings have increased by 70% Now that it's so seamless for customers to make an appointment at any time of day, the number of bookings made have doubled. - 28% reduction in missed appointments - 10% reduction in branch walkouts Customers are more informed and updated whilst they wait. If the wait is long, they are able to leave the branch and return later. This has reduced the number of customers walking out without service. - Improved staff productivity The increased appointment volumes, reduced number of no-shows and seamless to use software enables the community bankers and remote personal bankers to serve more customers and to undertake more tasks. - Improved in-branch efficiency and resource allocation Qudini helps the branch team to know its customer volumes and staff activities i order to work more efficiently and to better allocate resources. - Increased advocacy Customers using the Qudini software share their experience. One customer waited in-branch using Qudini and enjoyed the waiting experience so much that they encouraged their partner to open a NatWest account. They thought the service was the best experience they had seen with a bank. Testimonials: Commenting on the software, Annamaria Jatta, Innovations Lead, said: “Across our branch network, we have been working with Qudini to strengthen the customer experience to allow customers to bank at a time and location which best suits their hectic schedules. We have seen a significant increase in the number of customers being served in-branch alongside an increase in the number of appointments being made across our telephony and community banking services.” Since the introduction of Qudini software in branches, NatWest has been able to provide customers with live and accurate queuing times and advisor availability through a concierge service, enabling customers to bank at their convenience. Commenting on the success of the trial, Jatta highlighted: "Since the introduction of Qudini, the in-branch customer journey has completely transformed. At peak times, customers are able to leave the branch, continue their day and return when they are next in line to be served.” She also stated: “Working with Qudini has been excellent and straight-forward. We have a clear plan and we focus on testing, learning and improving customer experience together. Qudini are a great all-round company.” Michael Burrows, MD Personal Banking North and Telephony Service said: “Customers love the ability to book an appointment online and being kept up to date on that appointment via text message. This technology allows customers to work their banking needs around their day to day lives and busy schedules. We are helping more customers at first point of contact than ever before, which is great for customers and the Bank”. Imogen Wethered, CEO and Co-Founder of Qudini added: “We’d always expected that financial services could be slow. But Natwest have been so fast, clear in their plans and very innovative to work with.” https://www.youtube.com/watch?v=9EfJ7UbCOf0

PaaS Innovation of the Year
6point6 Cloud Gateway, pioneer of Agile Networking - IaaS Innovation of the Year 6point6 Cloud Gateway

How do customers benefit from the product/process/innovation? Cloud Gateway is the first hybrid cloud PaaS solution to the problem of how companies can migrate their network completely and securely to the cloud, while retaining and integrating “must keep” parts of their legacy infrastructure. Cloud Gateway provides effortless cloud connectivity. Providing choice to the customer, Cloud Gateway comprises a suite of modular functionality: - network and software-defined VPN (SD-VPN) - firewall-as-a-service - cloud connection (Cloud Connect) - secure web gateway - portal Pricing is not user-based, it is based on aggregated capacity. The entry level is 100Mbps aggregate capacity, and increases as and when the customer’s business requires. Hardware management, maintenance and running costs are completely removed; this enables a customer’s internal resources associated with managing these functions to be reallocated to core business activities, or to be removed from the cost model altogether. Cloud Gateway connects directly to over 30 cloud operators including AWS, Azure and Google Cloud allowing users to spin up a new client stack within just seven minutes and immediately connect to a user’s data centre, office or any alternative cloud operator(s). It gives users true “Agile Networking” being vendor, connectivity type and location agnostic. Cloud Gateway is Public Sector Network (PSN) accredited ensuring it is proven as vigourously secure. What, exactly, is novel about the product/process/innovation? How does the product or process break with conventional ideas/processes in its field? Cloud Gateway is entirely software-based, Cloud Gateway eliminates physical devices and is, consequently, fully scalable and flexible. It is supplier- and vendor-agnostic, and is a fully managed service. It enables connection to any cloud service provider, while network security is fully integrated. How does it go beyond marginal improvements on something that already exists? By virtue of being a PaaS technology, it’s possible to add a network to virtual Cloud Gateway infrastructure in as little as seven minutes, something we believe is unique in the market and compares favourably to timescales measured in months for telcos. Cloud Gateway – full details Cloud Gateway provides effortless cloud connectivity. It securely and practically transitions any corporate network, no matter how complex, into a network fit for the future, while enabling the retention and integration of “must keep” elements of the legacy infrastructure. By ‘fit for the future’, we mean not simply from a technology standpoint, but by measures such as agility, flexibility, scalability, security, simplicity, visibility and cost. From a functional point of view: Cloud Gateway sits between an existing network on one side, and the Internet and a choice of Cloud Service Providers on the other. It provides secure connection to the cloud of all network assets to cloud service providers of choice, with total visibility of both the network and the cloud connectivity. No matter how complex the current estate or network sprawl, Cloud Gateway takes in a connection from each individual entity, and passes out a secure connection to each cloud entity. By virtue of using Software Defined VPN (SD-VPN) technology, it is simple, fast and flexible. Cloud Gateway comprises a suite of modular functionality: Network and SD-VPN Cloud Gateway’s SD-VPN enables the addition of as many network types, with as many different vendors, as operations require, in order to connect a comprehensive array of assets to Cloud services. This affords the highest possible levels of control and flexibility; and, through integration with Stratus [Cloud Gateway’s Software-Defined WAN – SD-WAN], it’s straightforward to achieve whatever balance of performance and price is needed. Firewall as a service A single security policy and enforcement point for the entire organisation enables a reduction in appliance sprawl across a network. This delivers an immediate reduction in capital expenditure, less hardware to manage, and the option to unify threat management, analytics and governance functions. Cloud Connect This enables secure connection to absolutely any Cloud Service Provider. While this includes all of the major providers, it also means the liberty to choose any provider, or to choose multiple Cloud Service Providers. This makes it fast and easy to grow infrastructure by adding further locations and providers; and, with resilience across multiple regions, maximum uptime is ensured. Secure Web Gateway This ensures secure Internet access for the entire user base, whether access is via your WAN or from mobile devices. By configuring Web Gateway in line with policies and authorities, access may be enabled or restricted as required. Portal Cloud Gateway’s Portal maintains comprehensive data and analytics associated with security events, network performance and data usage, and also provides the means to raise tickets to our Support Team. Portal provides the assurance that connected assets are operating optimally for the needs of the organisation. Pricing model Unlike most providers with similar product suites, Cloud Gateway comprises multiple products, services and functions rolled into a single, fully managed cloud based service. As a result, the Cloud Gateway pricing model is different from other vendors’ models. Pricing is not user-based, it is based on aggregated capacity. The entry level is 100Mbps aggregate capacity, and increases as and when the customer’s business requires. Hardware management, maintenance and running costs are completely removed; this enables a customer’s internal resources associated with managing these functions to be reallocated to core business activities, or to be removed from the cost model altogether. This model aids clients to increase capacity to support business changes at speed – for example, data centre moves, consolidation, or BC/DR testing. The model then permits a return to the original capacity, the customer paying for the additional capacity only for the period it was used. This also eliminates the need for over-provisioning for what might be needed at some point in the future. Unlike some vendors, there is no charge for event log output or other data feeds – for example if a customer wants to integrate Cloud Gateway with its own monitoring infrastructure or, say, a SIEM platform. Why is Cloud Gateway better than the competition? Manageability: the monitoring tools in Cloud Gateway Portal provide visibility of traffic flows around the infrastructure, clearly and easily, while the management tools are particularly intuitive and straightforward to use. A support ticketing system is also included. Speed of deployment: it’s possible to add a network to your virtual Cloud Gateway infrastructure in as little as seven minutes, compared to timescales measured in months for telcos. No technology lock for customers: Cloud Gateway has no technology lock: customers choose their connectivity type/vendor and can sweat their hardware assets to connect to Cloud Gateway for as long as possible. This is possible because all the intelligence is in the cloud and not at the connectivity layer. No hardware appliances: because Cloud Gateway is, itself, based entirely in the cloud, there are no hardware appliances to deploy in the organisation’s network. Provided your routers have the necessary basic VPN capabilities (as all modern routers do) they will work as connection points for the network. Global connectivity: via ten POPs across the world, from West Coast USA to Australasia. Cloud Gateway development is ongoing and customer-centric. For example, to expand customer choice we are building Cloud Gateway in Google Cloud (to complement our existing AWS and Azure solutions).

Automation Company of the Year
Opengear Lighthouse 5 Centralised Management Opengear

Lighthouse 5 centralizes out-of-band management for IT infrastructure and provides an unparalleled level of resilient access and visibility even during critical failures. Offered as a virtualised software appliance, Lighthouse 5 supports all SSH clients – PuTTY, SecureCRT, OpenSSH with built-in HTML5 Web Terminal with full copy and paste functionality. How does the product or process break with conventional ideas or processes in its field? Remote access to critical infrastructure devices is essential for support staff managing distributed networks, as amongst other things it avoids costly and time-consuming remote site visits. Care is needed however, as high-level out-of-band (OOB) access to core devices is a major security issue for enterprises, and it's more problematic when hundreds of access gateways are under management. Lighthouse 5 leverages the resilience that’s inherent in the Opengear Smart-OOB appliances to offer a centralised management portal to deliver seamless access to all consoles, across all devices, at every remote site, without having to worry about the underlying detail of how it’s all connected. Lighthouse 5 is easily deployed as a virtualised software appliance where it implements secure OpenVPN encrypted tunnels to gateways for all LAN, WAN and cellular remote access connections. The Lighthouse portal is designed to be intuitive and opens with a status overview of all access gateways, called nodes. Along with Opengear Smart OOB nodes, Lighthouse also natively supports Cisco, Avocent and generic models. Nodes are declared to Lighthouse and the process is simplified with enrolment bundles. Bundles combine a unique enrolment token with custom tags, such as a geographical location, department, or even rack position. This makes it easier to provision secure user access to specific groups of nodes and to locate them within a portal. How does it go beyond marginal improvements on something that already exists? Unlike the proprietary tools shipped from network vendors, Opengear provides several flexible enrolment methods and you can undertake this manually from the node's management interface by providing details of the Lighthouse host address, the security bundle and the associated token. Other options include zero-touch provisioning using DHCP or booting the node with a pre-configured USB stick. Following enrolment, Lighthouse maintains a secure VPN tunnel to each node and their connection status can be viewed from the portal. Node management is simple. Select one you are interested in and Lighthouse provides access to its administrative web interface through the tunnel, where you can log in and configure. Lighthouse goes beyond traditional solutions through the integration of a RESTful API engine. RESTful API enables network administrators to leverage Opengear's unparalleled connectivity to program and automate their management network through a stable and efficient interface. The use of a standardised protocol, an industry first, increases automation and scalable extensibility by eliminating the need for ad-hoc scripting. In addition, the efficient and fast bi-directional communication is enhanced by query status delivered in convenient JSON format for easy integration into complex orchestration tasks. How do customers benefit from the product / process or innovation? Lighthouse makes the task of managing many disparate devices easier for administrators. Managed devices, routers, switches, firewalls and so on, are attached to a node using the LAN or USB and serial ports. Deployment is made easier as Lighthouse learns about attached devices during node enrolment and will dynamically update itself as new devices attach. Access is controlled with Lighthouse groups which support RADIUS, TACACS+ and LDAP authentication. If the external authentication server is unavailable, Lighthouse falls back to applying local permissions to ensure that access isn't denied should there be a network outage. Smart Groups takes this a stage further as it defines access using the tags assigned during node enrolment. This makes it easier to ensure that group members can only access the devices they have permission for. When a user logs in to Lighthouse, they only see the devices that are assigned to their group. Security is tightly controlled - once Lighthouse has provided access to the device port, users must still enter their credentials. The new quick search feature makes it easy to find nodes or ports in large environments, and on selection, Lighthouse launches a terminal emulation session within the web browser, or you can use your preferred SSH client. For the former, Lighthouse uses pure HTML5 with no reliance on Java therefore it works with all the latest browsers. The combination of standards-based API and information exchange plus deep compatibility with the widest range of node types allows administrators a great deal of flexibility. A good example of the Restful API usage would be running a Python script to provide instant secure access to a specific port on a node without using the Lighthouse web portal - ideal during a network emergency. Today's security conscious businesses simply cannot permit unmanaged OOB access to critical devices. Lighthouse from Opengear provides the perfect solution. It can manage all gateways from a single web portal, provision secure VPN tunnels, and enforce strict access controls over user access.

Cloud Company of the Year
Hyve Managed Hosting is a fully managed UK based cloud hosting provider with a passion for technology. Utilising a small business ethos, Hyve focuses on providing the highest possible levels of support and management services alongside unrivalled service performance and reliability. Hyve Managed Hosting

Background Founded in 2001 and based in Brighton, UK, Hyve Managed Hosting has been delivering an extensive range of professional cloud services for nearly two decades. Hyve operates a small business ethos to deliver attentive, 24/7 support and is constantly using its passion for technology to provide innovative cloud solutions for its wide range of customers. Despite competing with some of the biggest global cloud brands such as Amazon, Google and Rackspace, Hyve has grown rapidly into a multi-million pound business operating in the UK and USA. Owned and operated by its original co-founders, Hyve is completely independent and self-funded, and the directors have consistently reinvested profits back into the company, enabling the impressive growth that Hyve has seen over recent years. Hyve was the first UK cloud hosting provider to break conventions and set up a fully managed, multi-tenant VMware cloud within the UK, as well as having a 100GB network. The company virtualised and consolidated all of its clients onto a virtualised platform before cloud hosting was initially offered by other providers, and this now enables Hyve to deliver high performance, reliability and scalability that out-performs the competition. The company currently services over 400 customers including well-known brands such as Carluccio's, Comic Relief and Southampton Football Club. In 2018, Hyve Managed Hosting made its first major move into an overseas market, taking on the most competitive technology business landscape in the world – the USA. On the back of demand from existing customers, Hyve entered into a partnership with Equinix, one of the world’s pre-eminent data centre businesses, to launch its range of hosting, colocation and managed services across 35 datacentres in both the US, and into South America. Breaking away from conventional service - the personal touch With the digital world increasingly embracing cloud services, many companies are coming to rely on Managed Service Providers (MSPs) to help manage technology on their behalf. Hyve’s managed VMware cloud is at the core of its offering and provides reliable, secure and high-speed infrastructure for enterprise customers. Underpinned by the use of SSD drives and a ‘no single point of failure’ architecture design, Hyve’s instantly adaptable cloud resources mean that its customers can scale in conjunction with increases to website traffic. Hyve has always put customer needs first, ensuring that they receive the highest quality care and attention. Hyve’s aim is to provide customers with an exceptional managed hosting service that utilises the latest technology, meets customer requirements and provides a service that continues to operate at a high standard as clients expand. The main elements that Hyve maintains to ensure its customer service meets this standard are: knowing each and every customer thoroughly; being available for customers to contact whenever an issue or query arises; and going above and beyond to ensure that all customers receive an exceptional level of service. This is echoed in Hyve’s commitment to provide ‘extra-mile’ customer service, to deploy cutting edge cloud architecture and the latest technology in secure online hosting. The company also strives to ensure that customers benefit from fair costs for the services they use. Hyve spends time with each customer to establish its exact system requirements, and then uses this information to build a specific platform that works for the individual. In doing so, every customer only pays for the services it needs and uses, so there are no hidden or unnecessary costs. Hyve’s success in implementing this vision is seen in the continued growth of the business over the last 12 months. With a strong team of 30 in Hyve’s Brighton headquarters, Hyve has continued to develop and has recently announced its expansion to the US, where the company now has employees based in Santa Monica, with plans to expand further. Cloud services Hyve has a wide range of cloud service offerings, enabling customers with any requirements to find a suitable solution with the company. These offerings include the four main types of cloud: managed, private, public, and hybrid. Managed cloud Hyve’s fully managed, multi-tenant VMware cloud builds upon its performance and scaling capabilities by adding security, networking and platform/server management layers. It also offers a range of management services across the whole infrastructure stack, supporting businesses of all sizes. Customers are allocated an Account Manager and a team of technical engineers to work on their account, who ensure that the solutions Hyve offers are effectively implemented and managed successfully, and the relationships between Hyve and each customer are maintained. Private cloud Hyve’s private cloud runs on hardware fully dedicated to each individual organisation, and the absence of shared resources ensures that customers have the highest level of security for their data. Customers also receive full control of every aspect of their servers, allowing for total jurisdiction over what and where data is stored; however, Hyve always has round-the-clock support available for any customer who needs assistance, for added peace of mind. Public cloud Businesses can reduce the risks of adopting a public cloud service provider, such as AWS, Azure or Google, by working with Hyve to create a realistic deployment plan and to add the vital layer of continuous management that reassures customers that their data is in safe hands. Like with the private cloud offering, customers using Hyve’s public cloud services receive the same, essential support whenever and however required. Unlike other public cloud offerings, Hyve’s customers have to go through an extensive vetting, checking and due diligence process before they can access the network, giving businesses complete reassurance. Hybrid cloud Hyve’s hybrid cloud offering is a flexible cloud hosting solution that can utilise a combination of on-premise, private cloud and managed cloud services that all work in tandem. Using only the fastest and most robust hardware available, this approach provides businesses with the security and control of a private cloud, and the flexibility and cost savings presented by the public cloud. The advantages of this are that, not only is every aspect of the customer’s platform faster, but Hyve is also able to offer industry-leading SLAs. Also, any legacy applications or localised data on-premises becomes part of the overall platform, allowing for optimum efficiency. Going beyond marginal improvements - Two years of 100% uptime This infrastructure is coupled with powerful enterprise grade VMware Motion which, according to independent internet services company, Netcraft, has enabled Hyve to deliver continual 100% uptime for over two years. With an ongoing commitment to investment in industry-leading storage solutions, Hyve is also able to provide the fastest possible I/O without the premium price tag of other SAN technology. Going beyond marginal improvements - Market-leading performance Business hosting demands the highest hardware specifications available, and Hyve provides a ‘no compromise’ infrastructure with performance, scalability, reliability and security as its core. Unlike many other hosts, Hyve doesn’t pack shared servers with thousands of domains. Instead, Hyve ensures that each server has plenty of resources available for the number of domains hosted – fewer domains per server. All of Hyve’s cloud services are built on HPE BladeSystems and HPE 3PAR tiered storage arrays, and running on VMware allows Hyve to offer high availability on all virtual machines with a 99.999% SLA. All solutions are fully managed by Hyve and can be setup to run across multiple data centres for disaster recovery. According to recent cloud server performance tests, Hyve’s cloud platform is faster than its competitors including AWS, Azure and Rackspace. An independent tester leased a single virtual machine from the aforementioned vendors and Hyve in order to spec each VM with the basic minimum resources available for a single virtual server. They then installed a 3rd party Benchmarking Tool (Passmark) and ran three simple resources tests on each of the VMs (CPU, RAM and I/O). These tests were then repeated three times and the best results noted. To summarise, these were the findings: • For disk performance, AWS was 681% slower, Rackspace 267% and Azure 11% than the Hyve platform • For CPU performance, Rackspace was 78%, AWS 64% and Azure 7% slower than the Hyve platform • For memory performance, Rackspace was 86% slower, AWS 59% slower and Azure 11% than Hyve With its extensive range of cloud services alongside quality and dependable support, Hyve Managed Hosting presents solutions that help customers of any size and structure to adopt, maintain and scale cloud platforms without hassle. The company’s increasing growth and expansion to the US reinforces the rapid development that Hyve is experiencing, and thereby reflects how it has the skills and expertise to continue to provide an excellent cloud service to its customers, old and new. Customer feedback Please find some customer success stories and reviews below. https://www.hyve.com/why-hyve/success-stories/ https://community.spiceworks.com/pages/hyvemanagedhosting https://www.serchen.co.uk/company/hyve/ https://uk.trustpilot.com/review/hyve.com http://www.hostsearch.com/company-info/hyve.asp https://clutch.co/cloud/profile/hyve

Co-location / Hosting Provider of the Year
Metro Point Data Centre, London, UK - a colocation and hosting provider for enterprise and medium-sized businesses Sovereign Business Integration Group

The Metro Point Tier III aligned data centre is owned and operated by Sovereign Business Integration Group PLC (Sovereign). It provides colocation and hosting services to suit enterprise and medium-sized organisations, that require high levels of security, access to their data whenever it’s required, as well as bespoke packages to meet clients’ exact requirements. The data centre is based in Enfield, on the outskirts of London. Easy transport links from central London via the Piccadilly underground rail service and close access from Junction 24 of the M25 orbital motorway ensures it is quick and easy to access, for those travelling within the UK, from either the South-East or north London Home Counties. As you’d expect it benefits from the high levels of security and connectivity that an established region such as London offers. All aspects of the services provided conform to ISO27001, showing a consistent level of service. Sovereign’s aim is to provide more than just colocation space; it goes over and above the more traditional racks, power and a cooling system model. In addition, it works to ensure a solution to meet the client’s specific needs, is available. This includes connectivity, Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), as well as remote and on-site support that encompasses 1st, 2nd and 3rd line support from its own in-house team. All of this can be included in a single contractual agreement. Clients benefit by reducing, or even removing, the need to attend the site, as all services – from installation to remote hands and tape rotation - can be managed by their on-site team. Having designed and built the data centre using the know-how of its experienced staff, the data centre is extremely user-friendly for engineers that need to build and test infrastructure at the data centre. There is a dedicated build area and chill out room, as well as hotdesking for clients, whenever they need it. It is also sufficiently flexible to support fast-growth clients, offering space from half a rack through to a full dedicated pod of racks, where required. Sovereign is extremely proud of its longstanding relationship with some clients and the fact that it takes the time and trouble to get to know its clients, in order to provide the highest level of service possible. When customers contact the data centre they are not asked for their account number. Instead they are greeted by name, demonstrating how much more professional and personalised their service is. As testament to this assertion, here are some recent customer testimonials: “Sovereign is also proud to go the extra mile in its 24-hour customer service and service desk capability. This is something, we believe, is a significant differentiator in offering business critical services to our customers.” “Sovereign provides a service which is over and above our clients’ expectations and has the ability to do a lot more for us than other pure data centre suppliers would ever do. Anything we ask for is sorted out straightaway, enabling us to maintain a continuous operation. Being able to provide us with such a high level of service whilst still remaining cost effective is enabling us to become even more integral to our clients’ IT strategy and a great, like-minded company to deal with.” [Daren Band, Managing Director, Recarta IT] “As with all supplier relationships, it is a two-way street and both organisations need to communicate clearly and understand the other’s expectations. We have found in Sovereign a very professional provider that is very committed. It is good too, that its senior people take an interest in their client’s needs, making it so much more than yet another nameless, faceless service provider.” [Ian Woodhead, Director, Excell Group]

Hyper-convergence Company of the Year
ExaGrid introduces largest backup storage appliance to date – the EX63000E; fully scaled single system takes in up to a 2PB full backup at an ingest rate of 432TB/hr. ExaGrid

ExaGrid provides hyper-converged secondary storage (HCSS) for backup with data deduplication with an integrated landing zone and scale-out architecture that integrates with all leading backup applications. The landing zone with adaptive deduplication provides for the fastest backups, restores, and instant VM recoveries. ExaGrid’s scale-out architecture includes full appliances in a scale-out system, ensuring a fixed-length backup window as data grows, eliminating expensive forklift upgrades and product obsolescence while reducing costs up front and over time. ExaGrid scales to petabytes of data while maintaining ingest performance of 3X over its closest competitor, and restore and VM boot speeds of 20X that of other solutions. • What, exactly, is novel about the product / process or innovation? – Overview of ExaGrid’s Technical Value Prop: Deduplication is required in backup due to the necessity of keeping weekly, monthly, and yearly copies of backups for legal discovery, SEC/financial audits, regulatory audits, and other business needs. Deduplication only stores the changes from one backup to the next, and greatly reduces the storage footprint and resulting cost. Every other solution on the market performs deduplication inline (meaning from the backup media server to the disk), only keeps deduplicated data, and only adds disk storage without other resources as data grows. This creates three separate challenges for IT data centers. Deduplication is compute-intensive so the inline approach slows down backups, increasing the time to complete backups outside of the allotted backup window. Maintaining all data in a deduplicated form slows down data restores, VM boots, and offsite tape copies as the data has to be rehydrated (put back together from a deduplicated data pool) for every request. Lastly, as data grows, more resources are required to perform the deduplication and by only adding disk storage, the backup window grows increasingly longer as data grows. ExaGrid has fixed all three of these challenges. ExaGrid does not do inline deduplication and instead allows the backups to write direct to a disk landing zone in their native form. This solves two problems: first, backups are 3X faster than inline approaches, and second, the most recent backups are available in their non-deduplicated form in the landing zone, avoiding the lengthy rehydration process for restores, VM boots, and offsite tape copies. This results in a 20X restore performance over solutions that only store deduplicated data. Finally, ExaGrid’s full appliances that contain processor, memory, network ports, and disk adding all necessary resources with the disk, i.e. scale-out. As data grows, the backup window stays fixed in length regardless of data volume. ExaGrid is the only solution that avoids the inline deduplication penalty, avoids the data rehydration penalty, and has a true scale-out solution. • Nominated Product – EX63000E: This year, ExaGrid began shipping its largest, most powerful appliance to date – the EX63000E – which has 58% more capacity than its predecessor, allowing for a 63TB full backup (configurable to a 80TB full backup)Due to ExaGrid’s scale-out technology, up to thirty-two (32) EX63000E appliances can be combined in a single scale-out system (an increase from the previous twenty-five (25) combined appliances), allowing for a 2PB full backup, which is a 100% increase over the previous 1PB. The 2PB full backup in a single system is twice the size of ExaGrid’s closest competitor – the Dell EMC Data Domain 9800.The EX63000E has a maximum ingest rate of 13.5TB/hr. per appliance, so when thirty-two (32) EX63000Es are combined in a single system, the maximum ingest rate is 432TB/hr. Over the Data Domain 9800, ExaGrid is 3X the backup performance, over 20X the restore and VM boot performance, scales to twice the size full backup (2PB vs 1PB), and is the only solution that offers a fixed length backup window as the data grows (see Exhibit “A”). The Dell EMC DD9800 has a maximum full backup capacity of 1PB at 68TB/hr. with DD Boost. Two stand-alone Data Domain systems would be required for a 2PB full backup and would still only perform at a combined ingest rate of 136TB/hr., which is one-third that of ExaGrid. Compared to Data Domain, ExaGrid can scale to 2X the full backup capacity, over 3X the ingest rate, and – with ExaGrid’s unique landing zone – over 20X the restore performance. • How does the product or process break with conventional ideas or processes in its field? – ExaGrid’s Unique Approach – Many backup systems simply add inline data deduplication into a scale-up primary storage system. The first generation of inline/scale-up appliances do save backup storage; however, they break on every other level, including ingest, restore, and scalability. The alternative of performing data deduplication in the backup software uses even more disk and is much slower than the first generation inline/scale-up appliances. Only ExaGrid provides aggressive backup storage efficiency, scale-out scalability, and also fixes all of the compute challenges of data deduplication, resulting in the fastest backups and fastest restores. All other solutions – whether dedicated appliances or deduplication in the backup software – slow down backups by attempting to deduplicate data during the backup window, which is extremely slow. In addition, they only store deduplicated data that requires data rehydration for every request, delaying restores by hours to days. Alternatively, ExaGrid employs a combination of Zone Level Deduplication, a unique Landing Zone, Adaptive Deduplication, and Scale-out Architecture to not only store the least amount of deduplicated data, but also to provide backup/restore performance and scalability that is unmatched in the industry. • How does it go beyond marginal improvements on something that already exists? – ExaGrid’s ingest is 3X faster – and restores/VM boots are up to 20X faster – than its closest competitor. In addition, since each ExaGrid appliance that is added to an existing system brings compute with capacity, the backup window remains fixed in length even as data increases. ExaGrid not only delivers the fastest backups and restores, but is the only solution that truly scales, provides a fixed length backup window as data grows, and eliminates forklift upgrades as well as product obsolescence. ExaGrid lowers cost and improves performance and scalability over Dell EMC Data Domain, HP StoreOnce, Veritas Backup Appliance for NetBackup, Commvault deduplication to straight disk, Commvault backup appliances, and many other disk backup solutions. • How do customers benefit from the product / process or innovation? - ExaGrid offers: o The largest single system – 2PB full backup. o The fastest ingest rate for the shortest backup window – 3X its closest competitor. o The fastest restores, VM boots and offsite tape copies – 20X faster than its closest competitor. o The only fixed length backup window as data grows. o The lowest cost up front and over time. o Elimination of costly and disruptive forklift upgrades – allows the mixing and matching of any age or any size appliance in a single system. o Elimination of product obsolescence – regardless of the age of a system, the maintenance and support does not increase. o Maintenance and support that includes all point and full version releases and all failed hardware component replacing – no hidden costs and no future costs. o Senior level 2 support techs that are assigned so the customer deals with the same person all the time. Time to resolution is shorter and customers do not have to repeat themselves on each call as they are dealing with the same person all the time. • When was the product first introduced to market? – o First product was introduced in 2006 and has grown substantially in scalability and functionality. o Over 10,000 systems installed. o The new EX63000E with 32 appliances in a single scale-out system was introduced in February of 2018.

IT-Security Company of the Year
METCloud Cyber Secure Cloud Services METCloud

What, exactly, is novel about the product / process or innovation? METCloud vision is to be the global brand of choice for next generation cyber secure cloud services. METCloud was launched only 18 months ago and has already been recognised in many awards for innovation; most recently Winner of the Most Innovative MSP in the MSH Awards 2018; shortlisted in Computing Technology Product Awards 2018 in five (5) categories: Best Cloud Service, Best Cloud Security Product, Best Business Security Provider, Best Cloud Computing Provider, Technology Innovator of the Year. METCloud is a Cyber secure hybrid cloud platform designed specifically for small and medium sized businesses that lack both technical and commercial resources to combat the ever growing threat of Cybercrime and cyber disruption. Business owners can now concentrate on developing their successful organisations confident in the knowledge that METCloud is protecting them, their staff, customers and suppliers. Recent data protection laws (GDPR) and increased regulation has increased further pressures on businesses especially the SME market and METCloud significantly helps address many of these concerns. METCloud is not just a technical response to address the issues but we have also developed support services to assist businesses in achieving and maintaining standards such as ISO27001, ISO9001, ISO22301, Cyber Essentials and Cyber Essentials PLUS, How does the product or process break with conventional ideas or processes in its field? Businesses worldwide are keen to move their business systems into the Cloud. Amazon web services (AWS) and Microsoft Azure are the two largest public cloud platforms however they are heavily dependent on their respective authorised channel partners. This presents a dilemma for the customer as they then have to go through a lengthy and costly exercise to select an authorised partner. Once chosen the costs escalate further through consultancy and professional services fees, procuring technologies such as virtual firewalls, load balancers, SIEM technologies etc. METCloud eradicates most of these challenges as the platform is already built and ready for the customers data migration. How does it go beyond marginal improvements on something that already exists? METCloud is a significant step change in hybrid cloud services; built with security by design. METCloud service is built on HPE enterprise class compute and storage. Microsoft Datacentre server technology, Next generation firewall technology, Network Access Control, Security Information and Event Management services, 24/7 monitoring by a network operation centre (NOC) and a security operation centre (SOC). Traditional MSP services such as service-desk, backup management, antivirus management, patching and windows update services. Disaster/business continuity services. METCloud provides a level of assurance that delivers an always-on service. How do customers benefit from the product / process or innovation? Customers derive significant benefits from METCloud. 1) Very high levels of cyber security 2) Enterprise class compute and storage which provides a level of system performance that a client within the SME sector would not typically experience. 3) Very high levels of high availability through datacentre technology and multiple datacentre provisioning. 4) 24/7 monitoring via NOC and SOC 5) Service Desk 6) Proactive support on Backup Management, Patching, Antivirus management, Windows update services. 7) Security and Business continuity services that meet with standards such as ISO27001, ISO22301, Cyber Essentials and Cyber essentials Plus

Storage Company of the Year
NetApp NetApp UK

SVC Storage Company of the Year 2018 Last year, NetApp celebrated its 25th birthday – an incredible milestone for the California-headquartered company that shipped its first data storage system in 1992. Early on, the company realised that “data” was not a local or regional phenomenon, but a global megatrend that was about to take off with the emerging growth of the Internet and the advent of mobile phones. Ever since then, NetApp has anticipated and initiated change through innovation and an evolving ecosystem. The company has redefined itself to become the undisputed data authority, leading the charge for businesses worldwide, ready to go on the digital transformation journey. In 2018, NetApp is cementing its leadership again by expanding partnerships and new innovations: Together with NVIDIA, NetApp supercharges deep learning with a new AI architecture. The partnership with Fujitsu simplifies the operation of virtual environments. New product updates and launches help run businesses more efficiently. The result: industry wide recognition, customer endorsements and the highest share price in the past 16 years. Expanded partnerships to drive new technologies and services Organisations everywhere are making significant investments in AI, but they often lack the infrastructure required to optimise their data for AI projects and scale their applications and workflows to create the business impact they expect. This is why NetApp teamed up with NVIDIA in the summer of 2018: NetApp’s cloud-connected data solutions and architecture together with NVIDIA’s DGX personal supercomputer create a single data environment for AI. This gives customers the control, access, and performance they need to provide the right data at the right time at the right location to their AI applications – all at scale and all integrated, managed, and protected by the NetApp Data Fabric, the architecture that enables the seamless management and movement of data in hybrid cloud environments. ONTAP AI is the new joint NetApp and NVIDIA proven architecture offering that combines the world’s most powerful GPU solutions with the world’s fastest and most cloud-connected flash systems and software. This enables enterprises to create a seamless data pipeline that spans from the edge to the core to the cloud. This pipeline integrates diverse, dynamic, and distributed data sources, with complete control and protection. With massive processing power and capacity, ONTAP AI removes performance bottlenecks and enables secure, nondisruptive access to data from multiple sources and data formats. The infrastructure is being used by customers including Cambridge Consultants – their various applications require huge amounts of data processing to be able to match human-like capabilities when it comes to image and sound recognition. In September, NetApp formed a global strategic partnership with Lenovo. The two companies are co-developing the largest range of new Lenovo-branded storage products that combine NetApp’s industry-leading all-flash data management solutions with Lenovo’s award-winning ThinkSystem infrastructure. The partnership includes a new joint venture in China to deliver localised solutions for the world’s fastest growing storage and data market: The new products will utilise core software technology from NetApp and will be manufactured by Lenovo, leveraging Lenovo’s world-class supply chain, which is ranked in the top five by Gartner for all global technology companies. In May 2018, NetApp announced NetApp Cloud Volumes Services for Google Cloud Platform, offering customers a fully-managed, cloud-native file storage service that is integrated with Google Cloud Platform. With this, NetApp now has partnerships with all the leading hyperscalers and a complete cloud data services strategy for customers. These partnerships with Microsoft, Amazon and Google are unique to the industry and are game changing for NetApp's long-term opportunity. In November 2017, long-term partner Fujitsu Limited and NetApp unveiled NFLEX Converged Infrastructure, a new joint solution designed to greatly simplify the implementation and operation of virtual environments. NFLEX builds on 20 years of combined expertise to offer a simple converged infrastructure solution that includes modular sizing, preconfigured expansion packs, single-call support, and integrated management. These features help reduce operational expenses and accelerate positive business outcomes. In 2018, NetApp turbo charged the MotoGP with its Ducati partnership. Recognising that its data was becoming increasingly distributed, dynamic, and diverse, the Ducati turned to NetApp. As a result, during the championship races, Ducati Team members had fast, reliable access to real-time data from anywhere in the world. Ducati counts on the NetApp Data Fabric the team participates in 19 races in 15 countries on 5 continents, as part of the MotoGP Championship around the globe. Moreover, Ducati uses NetApp technologies to modernise its IT and data protection infrastructure, enhancing data protection and security as well as accelerating GDPR readiness. “Ducati and NetApp share the same extraordinary passion for innovation,” said Henri Richard, executive vice president of worldwide field and customer operations at NetApp. “We look forward to working with Ducati to accelerate their digital transformation, increase their performance, and enhance the security and value of their data.” New innovations to cement technology leadership With the launch of ONTAP 9.4 in May 2018, NetApp introduced the first NVMe over Fabrics (NVMe-oF) implementation of NVMe over Fibre Channel (NVMe/FC). Initial tests across different workloads showed more than 50% higher IOPS and up to 34% lower latency compared to SCSI FCP. NetApp also launched the industry’s first enterprise end-to-end NVMe solution, with the new ADDA800 all-flash array and its NVMe solid state drives. The performance improvements of NVMe/FC and back-end NVMe drives are additive, which means that end-to-end NVMe will enable the most efficient and highest-performing storage area networks in the industry. NetApp’s new Active IQ technology provides cloud-based analytics for all NetApp systems that predicts future performance needs and identifies unprotected data to optimise operations. It can minimise unexpected outages by utilising real time data and pin pointing known issues. NetApp StorageGRID object-based storage solution now provides superior next-generation, cloud-architected infrastructure for financial and personal data retention compliance as one integrated resource across public and private clouds. Throughout 2018, NetApp also released new functionalities to its Hyper Converged Infrastructure (HCI) solution, which is unique in the market: for the first time, it allows customers to independently scale any of the three elements of a hyper-converged “building block”: server power, storage and networking resources. With this revolutionary concept and with praise from industry analysts, NetApp has re-defined the HCI category, further turbo-charging enterprises’ digital transformation journeys. Leadership across the portfolio In 2018, industry analysts have been united in their positive view on NetApp’s business and technology performance. The company has been identified and confirmed as a leader in many areas, including: - Gartner: Leader in Solid state Arrays Magic Quadrant (third year in a row) - Gartner: Leader in General-Purpose Disk Arrays Magic Quadrant - IDC: Worldwide Leader in Object-Based Storage - IDC: #1 All-Flash Array vendor worldwide (since Q2, 2018) - IDC: #1 All-Flash Array vendor EMEA - IDC: Fastest growing top 5 SAN vendor in capacity shipped - IDC: #1 Open Networked Branded Storage OS for NetApp ONTAP (revenue and capacity) - IDC: Worldwide Storage and Device Management Software Market Share revenue - Gartner: Competitive Provider in Hyperconverged Integrated Systems Stellar business performance with share price high In 2018, NetApp has continued to gain share in the market and outpace the overall market. Q1 FY19 was the 15th consecutive quarter of market outperformance and reflects the strength of NetApp’s offering. NetApp has a good competitive position both because of the capabilities of its specific solutions as well as the unique benefit the company brings by allowing customers to deploy its solutions on the public cloud or in their data center – the Data Fabric. In the past 12 months, NetApp’s investment in partnerships as well as innovations have had a direct impact on the company’s business performance. Q1 of NetApp’s current fiscal year (May-July 2018) was one of the most successful in the history of the company: - Net Revenues increased 12% year-on-year from the first quarter of fiscal 2018 - Product revenue grew 20% year-over-year - Free cash flow was 18% of revenue and increased 22% year-over-year - Earnings per Share increased to $1.05 from $0.47 in the first quarter of fiscal 2018 - $605 million returned to shareholders in share repurchases and cash dividends This continuous success also reflected in a positive development of NetApp’s share price: starting at $56 in January 2018, it hit $88 in September – an all-time high since the dot com crash in 2001/2002. NetApp CEO George Kurian’s perspective is as follows: “This performance reflects our success with customers who increasingly view us as a critical strategic partner for their data-driven digital transformation. Enterprises see the value of our Data Fabric strategy and are signaling strong confidence in NetApp by making long-term investment in our software IP to enable the Data Fabric across their entire enterprise.” The results are evidence that NetApp has the right strategy and is driving success with focused innovation and execution. As the company continues to grow and transform, it also maintains its focus on efficiency and shareholder value.

SVC Industry Award
Navisite Navisite

For over 20 years, Navisite has distinguished itself as a leading international provider of Cloud-enabled hosting, managed applications and managed services. When the company was founded, little was known or understood about how the Cloud and Managed Services markets would evolve, and it required companies such as Navisite to embrace these new concepts, develop a portfolio of solutions and, importantly, to educate the end user market. The fact that so many cloud service providers have come and gone since the late 1990s is testament to the strength of Navisite’s technology and customer service visions over this time. Navisite continues to go from strength to strength and to distinguish itself as one of the few cloud service providers who can compete with the hyperscalers that increasingly dominate this space.



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